Office 365 Administration and Troubleshooting (10997DC) Training Course

About This Course

This instructor-led training course, spanning three days, is designed to meet the needs of IT professionals responsible for administering, configuring, and operating Office 365 services within hybrid environments, where some infrastructure remains on-premises. The curriculum also covers the management of identities, authentication mechanisms, and supporting technologies essential for Office 365. Participants will focus on acquiring the skills necessary to administer and troubleshoot an Office 365 tenant, along with key services such as Exchange Online, SharePoint Online, and Skype for Business. Additionally, the course addresses services like Azure Multi-Factor Authentication (MFA), Azure Active Directory Identity Protection, and Azure Active Directory Privileged Identity Management, all viewed through the lens of hybrid deployment. Attendees will gain comprehensive knowledge on leveraging Office 365 services for both cloud-based and on-premises resources.

At Course Completion

• Articulate the Office 365 administration tools and licensing options available.
• Deploy and configure directory synchronization within an Office 365 environment.
• Plan hybrid configurations involving Exchange Server and Exchange Online.
• Execute the deployment of an Exchange Server hybrid configuration.
• Describe and deploy Skype for Business and Teams within a hybrid deployment framework.
• Deploy SharePoint and OneDrive for Business in a hybrid setting.
• Explain and implement various authentication methods in a hybrid Office 365 deployment.

About This Course

This course equips experienced Exchange Server administrators with the expertise required to design and implement a robust Exchange Server messaging environment. It delves into the design and configuration of advanced deployment components, including site resiliency, advanced security measures, compliance, archiving, and discovery solutions. Additionally, it addresses coexistence with other Exchange organisations or Exchange Online, as well as migration strategies from earlier Exchange Server versions. The course offers guidelines, best practices, and key considerations to help optimise Exchange Server deployments.

Audience Profile

This course is tailored for IT professionals who are experienced messaging administrators, messaging architects, or consultants. It is designed for individuals in enterprise environments responsible for designing and deploying Exchange Server solutions, including those managing environments with previous versions of Exchange Server or Exchange Online. Participants are expected to have prior experience with Exchange Server 2019 or earlier versions of Exchange Server.

At Course Completion

Upon completing this course, students will be able to:

• Plan for Exchange Server deployments.
• Plan and deploy Exchange Server hardware, virtualization, mailbox databases, and public folders.
• Plan message transport in Exchange Server.
• Plan and deploy Client Access services in Exchange Server.
• Design and implement a highly available Exchange Server environment.
• Maintain Exchange Server using Managed Availability and Desired State Configuration (DSC).
• Plan for messaging security and design and implement Active Directory Rights Management Services (AD RMS) and Microsoft Azure RMS in Exchange Server.
• Design and implement message retention and archiving.
• Design and implement data loss prevention policies, In-Place Hold, and eDiscovery.
• Design and implement messaging coexistence among Exchange Server organisations.
• Plan and implement the upgrade from previous versions of Exchange Server to Exchange Server 2019.
• Plan a hybrid Exchange deployment.

This 5-day instructor-led training (ILT) course is designed to meet the requirements of IT professionals involved in evaluating, planning, deploying, and operating Microsoft Office 365 services. It covers essential identities, dependencies, requirements, and supporting technologies. The curriculum emphasizes the skills needed to set up an Office 365 tenant, including federation with existing user identities, as well as the capabilities required to maintain an Office 365 tenant and its users.

This course targets IT professionals responsible for planning, configuring, and managing an Office 365 environment. Participants are expected to possess a broad understanding of various on-premises technologies, such as Domain Name System (DNS) and Active Directory Domain Services (AD DS). Additionally, they should have a general knowledge of Microsoft Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server.

Upon completion of this course, students will be able to:

• Plan an Office 365 deployment, configure the Office 365 tenant, and plan a pilot deployment.
• Manage Office 365 users, groups, and licenses, and configure delegated administration.
• Plan and configure client connectivity to Office 365.
• Plan and configure directory synchronization between Microsoft Azure AD and on-premises AD DS.
• Plan and implement the Office 365 ProPlus deployment.
• Plan and manage Microsoft Exchange Online recipients and permissions.
• Plan and configure Exchange Online services.
• Plan and configure Microsoft Teams
• Plan and configure Microsoft SharePoint Online.
• Plan and configure an Office 365 collaboration solution.
• Plan and configure the integration between Office 365 and Microsoft Azure Information Protection.
• Monitor and review Office 365 services, and troubleshoot Office 365 issues.
• Plan and implement identity federation between on-premises AD DS and Azure AD.

About This Course

This five-day instructor-led training (ILT) programme is designed to address the requirements of IT professionals involved in evaluating, planning, deploying, and managing Microsoft Office 365 services. The curriculum covers essential identities, dependencies, prerequisites, and supporting technologies. Key focus areas include establishing an Office 365 tenant with federation capabilities for existing user identities, as well as maintaining the tenant and supporting its users effectively.

Audience Profile

This course is tailored for IT professionals responsible for planning, configuring, and managing Office 365 environments. Attendees are expected to possess a comprehensive understanding of on-premises technologies, including Domain Name System (DNS) and Active Directory Domain Services (AD DS). Furthermore, they should have a solid grasp of Microsoft Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server.

At Course Completion

Upon completing this course, students will be able to:

• Plan an Office 365 deployment, configure the Office 365 tenant, and design a pilot deployment.
• Manage Office 365 users, groups, and licenses, and set up delegated administration.
• Plan and configure client connectivity to Office 365.
• Plan and configure directory synchronization between Microsoft Azure AD and on-premises AD DS.
• Plan and implement the Office 365 ProPlus deployment.
• Plan and manage Microsoft Exchange Online recipients and permissions.
• Plan and configure Exchange Online services.
• Plan and configure Microsoft Teams.
• Plan and configure Microsoft SharePoint Online.
• Plan and configure Office 365 collaboration solutions.
• Plan and configure integration between Office 365 and Microsoft Azure Information Protection.
• Monitor and review Office 365 services, and troubleshoot Office 365 issues.
• Plan and implement identity federation between on-premises AD DS and Azure AD.

Content stands as the most vital digital asset for any organization. This course equips you with the skills to plan, configure, and manage SharePoint Sites and OneDrive, enabling modern content services that revolutionize the content lifecycle. The curriculum explores the modern SharePoint site architecture, including SharePoint hub sites, and outlines best practices for adopting and deploying OneDrive across your organization. It also addresses sharing mechanisms, security protocols, and monitoring techniques for SharePoint and OneDrive in Microsoft 365. Furthermore, you will learn to manage user profiles and applications with appropriate permission settings. The course also covers the planning and configuration of Managed Metadata, Business Connectivity Services, and search functionalities to ensure content can be effectively discovered, utilized, and governed throughout the Microsoft 365 ecosystem.

Upon completion of this course, students will be able to:

• Set up SharePoint Sites.
• Administer site storage limits.
• Deploy the OneDrive sync client.
• Utilize Group Policy to manage OneDrive sync client configurations.
• Handle external sharing for data in Microsoft SharePoint and OneDrive.
• Configure user profile properties.
• Administer audiences.
• Use the App Catalog to oversee custom applications.
• Establish and manage term groups, term sets, and individual terms.
• Explain the distinctions between modern and classic search experiences.

About This Course

The business landscape is evolving, with users seeking seamless communication free from collaborative obstacles. Organizations are increasingly adopting cost-effective and flexible solutions by configuring hybrid environments and migrating content to the cloud. In this course, you will gain the skills to deploy and configure SharePoint Server 2019, ensuring it meets the demands of contemporary work styles. You will also learn to set up and manage various SharePoint service applications to prepare for hybrid deployments. Additionally, you will explore how to plan and execute SharePoint hybrid scenarios that deliver a smooth user experience. Finally, you will discover how to design the content migration process, identifying the necessary resources and tools for migrating data to SharePoint and OneDrive in Microsoft 365.

Audience Profile

This course is tailored for IT Professionals responsible for deploying and managing on-premises SharePoint environments, particularly those interested in implementing hybrid scenarios and migrating content to Microsoft 365.

At Course Completion

Upon completing this course, students will be able to:

• Explain the MinRole feature in SharePoint 2019.
• Outline the installation and configuration of SharePoint 2019.
• Explain how to implement high availability for SharePoint.
• Provision a BDC Service Application instance.
• Configure the Secure Store Service application.
• Explain how to configure My Sites in SharePoint 2019.
• Describe the various SharePoint Hybrid Scenarios available.
• Outline the requirements for SharePoint hybrid configuration.
• Plan for SharePoint Server hybrid deployments.
• Plan the content migration process.
• Identify available resources and tools to utilize during the migration.
• Access data for migration using the SharePoint Migration Assessment Tool (SMAT).
• Migrate content to the cloud using the SharePoint Migration Tool (SPMT).
• Migrate content to the cloud using Migration Manager.
• Migrate content to the cloud using Mover.
• Manage and monitor the migration process.

About This Course

This course delves into three core pillars of Microsoft 365 enterprise administration: Microsoft 365 tenant and service management, Office 365 management, and Microsoft 365 identity management. In the section on Microsoft 365 tenant and service management, you will explore all the essential components that require careful planning when architecting your Microsoft 365 tenant. Following this planning stage, you will acquire the skills to configure your Microsoft 365 tenant, covering aspects such as your organizational profile, subscription options for the tenant, component services, user accounts and licenses, and security groups. Finally, the course teaches you how to manage your tenant effectively, including setting up tenant roles and overseeing tenant health and service operations.

Audience Profile

This course is tailored for professionals aiming for the Microsoft 365 Enterprise Admin role who have already completed one of the Microsoft 365 role-based administrator certification pathways.

At Course Completion

By actively engaging in this course, you will gain knowledge of the following:

• Designing, configuring, and managing your Microsoft 365 tenant
• Office 365 product functionalities
• Configuring Office 365
• Managing Office 365 ProPlus deployments
• Planning and implementing identity synchronization
• Implementing application and external access

About This Course

This training focuses on three pivotal aspects of Microsoft 365 enterprise administration: managing the Microsoft 365 tenant and its services, handling Office 365 operations, and overseeing Microsoft 365 identity management. In the module dedicated to Microsoft 365 tenant and service management, participants will explore the essential components required when designing their Microsoft 365 tenant environment. Following this planning stage, the course guides learners through the configuration of their Microsoft 365 tenant, covering areas such as the organizational profile, subscription options, component services, user accounts, licenses, and security groups. Additionally, attendees will gain skills in tenant management, including setting up tenant roles and monitoring tenant health and services. With the tenant established, the focus shifts to the core elements of Office 365 management. This starts with a broad overview of Office 365 product capabilities, encompassing Exchange Online, SharePoint Online, Microsoft Teams, the Microsoft Power Platform, supplementary product resources, and device management. Participants will then move on to configuring Office 365, with a strong emphasis on setting up Office client connectivity. Subsequently, the course addresses the management of Microsoft 365 Apps for enterprise (previously known as Office 365 ProPlus) deployments, ranging from user-initiated client installations to centralized deployment strategies. The section concludes with instruction on configuring Office Telemetry and Microsoft Analytics. The final segment provides an intensive examination of Microsoft 365 identity synchronization, specifically highlighting Azure Active Directory Connect. Learners will acquire the knowledge to plan and deploy Azure AD Connect, manage synchronized identities, and establish password management protocols in Microsoft 365 using multi-factor authentication and self-service password recovery. This part of the course wraps up with a detailed review of application and external access implementation. Participants will learn how to add and manage applications within Azure Active Directory, including the configuration of multi-tenant applications. They will also explore the setup of Azure AD Application Proxy, detailing the installation and registration of connectors as well as publishing on-premises applications for remote access. Lastly, the course covers the design and management of external access solutions, including licensing strategies for Azure AD B2B collaboration, creating collaborative users, and troubleshooting B2B collaboration scenarios.

Audience Profile

This course is tailored for professionals aiming for the Microsoft 365 Enterprise Administrator role who have successfully completed one of the Microsoft 365 role-based administrator certification pathways.

At Course Completion

By actively participating in this course, you will learn about the following:

• Designing, configuring, and managing your Microsoft 365 tenant
• Office 365 product functionality
• Configuring Office 365
• Managing Office 365 ProPlus deployments
• Planning and implementing identity synchronization
• Implementing application and external access

About This Course

This course explores three core pillars of Microsoft 365 enterprise administration: Microsoft 365 security management, Microsoft 365 compliance management, and Microsoft 365 device management. In the realm of security management, you will analyze prevalent threat vectors and data breaches impacting modern organizations, learning how Microsoft 365’s security solutions mitigate these risks. You will be introduced to the Microsoft Secure Score and Azure Active Directory Identity Protection. Subsequently, you will master the management of Microsoft 365 security services, including Exchange Online Protection, Advanced Threat Protection, Safe Attachments, and Safe Links. Furthermore, you will familiarize yourself with reports that track security health before transitioning into threat intelligence, utilizing the Security Dashboard and Advanced Threat Analytics to anticipate potential breaches. With security components established, you will examine the key elements of Microsoft 365 compliance management. This includes an overview of data governance essentials such as data archiving, retention, Information Rights Management, Secure Multipurpose Internet Mail Extension (S/MIME), Office 365 message encryption, and data loss prevention (DLP). You will deepen your understanding of archiving and retention, focusing on in-place records management in SharePoint, Exchange archiving, and retention policies within the Security and Compliance Center. Building on this foundation, you will learn to implement these governance aspects, such as establishing ethical walls in Exchange Online, creating DLP policies from templates, designing custom DLP policies, protecting documents with DLP, and configuring policy tips. You will also focus on managing data governance in Microsoft 365, covering email retention, troubleshooting failed policies and tips, and addressing sensitive data issues. Additionally, you will learn to implement Azure Information Protection and Windows Information Protection. Finally, you will manage search and investigation processes, including content searches in the Security and Compliance Center, auditing log investigations, and advanced eDiscovery. The course concludes with a detailed look at Microsoft 365 device management. You will start by planning device management aspects, such as preparing Windows 10 devices for co-management. You will learn to transition from Configuration Manager to Intune and explore the Microsoft Store for Business and Mobile Application Management. Moving from planning to implementation, you will develop a Windows 10 deployment strategy, learning to implement Windows Autopilot, Windows Analytics, and Mobile Device Management (MDM). When studying MDM, you will cover deployment, device enrollment, and compliance management.

Audience Profile

This course is designed for individuals aspiring to the Microsoft 365 Enterprise Admin role who have completed one of the Microsoft 365 role-based administrator certification paths.

At Course Completion

By actively participating in this course, you will learn about the following:

• Microsoft 365 Security Metrics
• Microsoft 365 Security Services
• Microsoft 365 Threat Intelligence
• Data Governance in Microsoft 365
• Archiving and Retention in Office 365
• Data Governance in Microsoft 365 Intelligence
• Search and Investigations
• Device Management
• Windows 10 Deployment Strategies
• Mobile Device Management

This course is tailored for professionals aspiring to the Microsoft 365 Administrator role who have completed at least one of the Microsoft 365 role-based administrator certification paths.

About This Course

This three-day Instructor-Led Training (ILT) program is designed for information technology (IT) professionals involved in the administration, configuration, troubleshooting, and operation of Office 365 services. The course covers essential topics such as identities, dependencies, prerequisites, and supporting technologies. It emphasizes the skills needed to manage and troubleshoot the Office 365 tenant and critical services, including Exchange Online, SharePoint Online, and Teams. Additionally, the curriculum addresses the security and compliance capabilities of Office 365.

Audience Profile

This course is intended for IT professionals and system administrators seeking to gain expertise in the administration and troubleshooting of Office 365. Participants should possess a minimum of three years of professional experience, preferably in system administration, network administration, and messaging environments.

At Course Completion

Upon completing this course, students will be equipped to:

• Explain the various Office 365 services.
• Administer Office 365 using the Microsoft 365 admin center and other Office 365 service admin portals, including an
• Manage and troubleshoot directory synchronization and directory objects.
• Administer and troubleshoot Exchange Online.
• Administer and troubleshoot Teams.
• Administer and troubleshoot SharePoint Online.
• Plan and deploy Microsoft 365 Apps for enterprise.
• Administer and troubleshoot security and compliance in Office 365.

About This Course

This course provides an in-depth look at the critical components of Microsoft 365 messaging administration, covering message transport, mail flow, security protocols, hygiene standards, compliance measures, infrastructure management, and hybrid messaging solutions. It is tailored for IT Professionals responsible for deploying and managing the messaging infrastructure within Microsoft 365 for their organizations.

Audience Profile

Messaging Administrators are tasked with deploying, configuring, managing, and troubleshooting recipients, permissions, mail protection, mail flow, and public folders across both on-premises and cloud enterprise environments. Their duties encompass managing message hygiene, infrastructure, and hybrid configurations, as well as overseeing migration efforts. To establish a secure hybrid topology that aligns with the needs of a modern organization, Messaging Administrators must work closely with Security Administrators and Microsoft 365 Enterprise Administrators. A functional understanding of authentication types, licensing structures, and integration with Microsoft 365 applications is essential for success in this role.

At Course Completion

Upon finishing this course, students will be equipped to:

• Configure and manage the transport pipeline
• Manage and troubleshoot mail flow and transport issues
• Manage message hygiene and compliance
• Manage authentication for messaging
• Configure organizational settings and sharing
• Manage mobile devices
• Manage role-based permissions
• Create and manage recipient objects and resources
• Plan, implement, and troubleshoot public folders
• Plan a hybrid environment
• Perform mailbox migrations
• Deploy and troubleshoot a hybrid environment

About This Course

This course explores five key components of the Microsoft 365 platform: implementing Microsoft Identity, leveraging Microsoft Graph, extending and customizing SharePoint, extending Teams, and extending Office. Participants will acquire the skills to implement Microsoft Identity and effectively utilize Microsoft Graph. The curriculum also covers user interface elements such as Adaptive Cards and UI Fabric, integration points including Microsoft Teams, Office Add-ins, the SharePoint Framework, and actionable messages, alongside strategies for identifying appropriate workload platform targets. Regarding Microsoft Identity, learners will master application registration, authentication implementation, permission configuration for API consumption, and service creation for Microsoft Graph access. In the context of Microsoft Graph, students will learn to retrieve user data, utilize query parameters, manage group lifecycles, access files, and optimize network traffic. For SharePoint customization, the course addresses SharePoint Framework web parts and extensions, along with packaging and deploying SPFx solutions. The extension of Teams involves understanding application components, webhooks, tabs, and conversational bots. Finally, for Office extension, participants will work with Office Add-ins, task pane add-ins, JavaScript APIs, Office UI Fabric, and actionable messages using adaptive cards.

Audience Profile

This course is designed for individuals interested in the Microsoft 365 development platform or those preparing for the Microsoft 365 Developer Associate certification exam. Ideally, students should possess 1-2 years of development experience. Prerequisites include coding proficiency and a foundational understanding of REST APIs, JSON, OAuth2, OData, OpenID Connect, Microsoft identities (such as Azure AD and Microsoft accounts), Azure AD B2C, and concepts related to permissions and consent.

At Course Completion

Through active participation in this course, you will gain insights into the following areas:

• Implementing Microsoft Identity
• Working with Microsoft Graph
• Determining workload platform targets
• Integration Points, including Microsoft Teams, Office Add-ins, and the SharePoint Framework

About This Course

In this course, you will acquire the skills necessary to manage Microsoft Teams within your organization. The curriculum encompasses an overview of Microsoft Teams, the implementation of governance, security, and compliance protocols, environmental preparation for deployment, the deployment process itself, and the management of collaboration and communication functionalities. You will explore the architecture of Teams, with a specific focus on its integration with various workloads and services within the Microsoft 365 ecosystem. Key topics include security and compliance features such as conditional access, multi-factor authentication (MFA), threat alerts, Data Loss Prevention (DLP) policies, eDiscovery, and information barrier policies. Furthermore, you will learn how to prepare the organizational environment for deployment, covering the transition from Skype for Business to Microsoft Teams, network configuration, and the management of Teams endpoints. The course also details the creation and management of teams, membership handling for both internal and external users, and the application of various settings and policies to optimize collaboration and communication experiences.

Audience Profile

This course is tailored for individuals aiming for the Microsoft 365 Teams Administrator role and those intending to pass the Microsoft Teams Administrator Associate certification exam. The Microsoft Teams Administrator is responsible for configuring, deploying, and managing Office 365 workloads to facilitate efficient and effective collaboration and communication in enterprise settings. While this role involves collaborating with Telephony engineers to integrate advanced voice features into Microsoft Teams, it does not involve configuring direct routing, call routing, or telephony integration.

At Course Completion

By actively participating in this course, you will gain knowledge regarding the following areas:

• Understanding Microsoft Teams and how its components interact
• Implementing Governance, Security, and Compliance for Microsoft Teams
• Preparing an organization's environment for a Microsoft Teams deployment
• Deploying and managing teams
• Methods for managing collaboration within Microsoft Teams
• Techniques for managing and troubleshooting communication in Microsoft Teams

About This Course

This course delivers essential knowledge regarding the considerations and advantages of adopting cloud services and the Software as a Service (SaaS) cloud model, with a specific emphasis on Microsoft 365 cloud offerings. You will start by gaining an understanding of cloud fundamentals, including a broad overview of cloud computing and Microsoft cloud services in particular. You will be introduced to Microsoft Azure and explore the distinctions between Microsoft 365 and Office 365. The course then delves deeply into Microsoft 365, comparing Microsoft on-premises services with Microsoft 365 cloud services, reviewing enterprise mobility within Microsoft 365, and analysing how these services facilitate collaboration. Subsequently, the course examines how security, compliance, privacy, and trust are managed within Microsoft 365, concluding with a review of subscriptions, licenses, billing, and support options for Microsoft 365.

Audience Profile

This course is tailored for Business Decision Makers and IT Professionals who aim to deploy cloud services within their organisations or seek foundational knowledge on cloud basics. This includes understanding the considerations and benefits of adopting cloud services generally, and the Software as a Service (SaaS) cloud model specifically, with a primary focus on Microsoft 365 cloud service offerings.

At Course Completion

Upon completing this course, students will be able to:

• Differentiate between various cloud service models.
• Identify the key differences between Microsoft 365 subscriptions.
• Plan for migration to Microsoft 365 services.
• Identify key differences between Microsoft on-premises services and Microsoft 365 cloud services.
• Identify how Microsoft 365 services support teamwork.
• Describe identities, including cloud, on-premises, and hybrid identity.
• Describe cloud device management and protection, including the use of Intune.
• Describe data protection, including the use of Azure Information Protection.
• Describe compliance in general and the compliance features in Microsoft 365.
• Describe Microsoft 365 subscriptions, licenses, billing, and support.