Certified Agile Process Owner (CAPO)® Training Course

COURSE OVERVIEW

This program offers a deep dive into the responsibilities of a Process Owner, enabling individuals to articulate their contributions in terms of process management. It equips participants with the essential knowledge to lead the design, re-engineering, and continuous improvement of IT Service Management (ITSM) processes, with a specific focus on Agile Service Management. Learners will discover how to integrate Scrum practices into their daily duties and apply Agile and Lean principles to implement a 'just enough' process framework. The course also emphasizes the ongoing alignment of process performance with broader business objectives.

As a Process Owner, you are accountable for the success of a specific process and ensuring it delivers tangible value to stakeholders. This role involves managing stakeholder requirements, translating them into clear performance targets, and overseeing the entire lifecycle of process design and enhancement.

Upon completion, learners will be well-prepared to pass the Certified Agile Process Owner examination.

COURSE OBJECTIVES

The CAPO curriculum is designed to ensure proficiency in the following areas:

• Foundational concepts of Agile and Agile Service Management
• The specific role and duties of a Process Owner
• Effective management and prioritization of the process backlog
• Authoring and leveraging user stories
• Collaborating effectively with stakeholders and fellow Process Owners
• Oversight of Agile process design and improvement initiatives
• Facilitating organizational change management
• Monitoring and assessing process performance
• Executing process reviews and identifying opportunities for enhancement

LEARNER RESOURCES

• Two days of instructor-led training with facilitated exercises
• Pre-class reading of the Agile Service Management Guide and Scrum Guide
• A comprehensive Digital Learner Manual for post-course reference
• Engagement in practical, hands-on exercises to apply key concepts
• Access to sample documents, templates, tools, and techniques
• Connection to additional information sources and professional communities

CERTIFICATION EXAMINATION

Passing the 60-minute assessment, which comprises 40 multiple-choice questions with a 65% pass rate, results in the designation of Certified Agile Process Owner. This certification is administered and maintained by the DevOps Institute.