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 Duration 14 hours

Course Outline

Shifts in Decision-Making: The Move to Model-Driven Approaches

  • Transition from rigid rules and human judgement to scored options
  • The velocity and scale of automated actions
  • Emerging failure modes and accountability gaps

Decision Inventory and Risk Categorisation

  • Building a catalogue of automated decisions
  • Evaluating impact, reversibility, and affected stakeholders
  • Defining risk tiers and corresponding control expectations
  • Assigning ownership for each decision class

Accountability and Human Supervision

  • Distinguishing meaningful review from nominal oversight
  • Setting autonomy thresholds as governance choices
  • Establishing escalation pathways and response timelines
  • Identifying accountable owners and approval workflows

Decision Records and Explainability

  • Components of a defensible decision record
  • Retaining confidence scores, available options, and context
  • Tracing model versions and lineage
  • Communicating decision logic to customers or regulators

Policy and Boundary Management

  • Governing approved option sets and change controls
  • Managing threshold governance and periodic reviews
  • Implementing prohibited decisions and hard stops
  • Integrating policy-as-code with model outputs

Regulatory Requirements

  • Obligations under the EU AI Act for decision systems
  • Sector-specific rules in finance, insurance, and healthcare
  • Data protection laws and rights regarding automated decisions
  • Documentation standards and conformity evidence

Vendor, Licensing, and Provenance Risks

  • Comparing hosted decision APIs with open-weight models
  • Reviewing licence terms for derivative and embedded models
  • Assessing supplier dependency and discontinuation risks
  • Ensuring weight integrity and version pinning

Bias, Fairness, and Outcome Monitoring

  • Analysing outcome disparities across different groups
  • Identifying proxy variables and option framing issues
  • Utilising appeal and complaint signals
  • Conducting regular fairness assessments

Incident Response for Erroneous Decisions

  • Detecting systematic decision errors
  • Containing incidents and suspending autonomy
  • Managing remediation and customer redress
  • Performing root cause analysis and updating controls

Assurance Review of Decision Layers

  • Defining evidence requirements for auditors
  • Testing accuracy and calibration claims
  • Sampling decisions and manual overrides
  • Reporting findings to the board

Requirements

  • Exposure to AI or automation initiatives within an enterprise environment.
  • Basic understanding of risk, compliance, or audit procedures.
  • Programming skills are not required.

Target Audience

  • Risk, compliance, and model risk officers
  • Internal auditors overseeing automated decision processes
  • AI governance and data protection leads
  • Product owners responsible for automated workflows
  • Architects integrating oversight mechanisms into agent systems

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