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Course Outline
Introduction to Formal Etiquette
- Overview of formal etiquette in hospitality
- Significance of etiquette in customer service
- Historical context and development of formal etiquette
The Art of Hosting
- Host roles and responsibilities
- Guest preparation
- Greeting guests
Dining Protocols and Table Manners
- Understanding table settings
- Utilizing cutlery and glassware
- Napkin usage
- Appropriate conduct at the table
- Managing special dining scenarios
Professional Serving Methods
- Service and clearing procedures
- Plate handling and presentation
- Managing multi-course meals
- Wine and beverage service
Special Event Coordination
- Planning and organizing formal events
- Collaborating with other staff and departments
- Addressing unexpected situations and guest requests
Cultural Sensitivity and Global Etiquette
- Understanding and respecting cultural differences
- International dining norms
- Adapting service to diverse clientele
Communication and Interpersonal Skills
- Effective interaction with guests and team members
- Body language and professional presentation
- Addressing complaints and challenging situations
Summary and Future Steps
Requirements
- Basic knowledge of hospitality services, job roles, and duties
Target Audience
- Hospitality personnel
14 Hours
Testimonials (2)
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TAIATU CRISTI IONUT
Course - Customer Care Academy
I liked the all the information provided, knowledge and experience sharing.
