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Duration 35 hours
Course Outline
Week 1: Fundamental Building Blocks
- Day 1: Overview of Banking Applications
- Review of core banking modules
- Understanding SLAs and compliance standards (PCI DSS, uptime)
- ITSM processes (incident, problem, and change management)
- Day 2: Essentials of Java Production
- Insights into JVM internals, memory management, and garbage collection
- Analyzing Java exceptions
- Tuning the JVM for specific banking workloads
- Day 3: Unix Basics
- Navigating file structures
- Key commands: ps, top, df, tail, grep, awk, sed
- Introduction to shell scripting for automation
- Day 4: Logging and Monitoring
- Interpreting transaction and audit logs
- Utilizing tools such as Splunk, ELK, and native log analysis
- Practical exercise: Diagnosing a failed fund transfer
- Day 5: Ticket Management and Escalation
- Working with tools like ServiceNow and JIRA
- Escalation hierarchy (L1 to L2 to Development)
- Best practices for Root Cause Analysis (RCA) and documentation
Week 2: Advanced Diagnostics and Real-Time Simulation
- Day 6: Application Server and API Debugging
- Basics of WebLogic and Tomcat
- Interpreting API error codes (401, 500, 504)
- Addressing JDBC pool issues and timeouts
- Day 7: Database Troubleshooting
- Managing slow queries, locks, and deadlocks
- Using SQL profiling tools: EXPLAIN and SHOW PROCESSLIST
- Practical exercise: Resolving a database deadlock
- Day 8: CI/CD, Release Management, and Rollback
- Jenkins fundamentals
- Handling release failure scenarios
- Executing rollbacks and validating post-deployment stability
- Day 9: War Room Simulation
- Role assignment: Incident Lead, Communications, Technical Resolution
- Live troubleshooting scenario: Login failures
- Conducting RCA, recording war room notes, and updating stakeholders
- Day 10: Capstone Project and Assessment
- Recap of tools, logging, escalation, Unix, and database concepts
- Final challenge and knowledge quiz
- Certification and feedback discussion
Optional Enhancements
- Basics of Kafka and Message Queue troubleshooting
- APM Tools: AppDynamics and Dynatrace
- Foundations of Kubernetes (pod restarts, log management)
- SRE Metrics: SLIs, SLOs, and MTTR
Conclusion and Future Pathways
Requirements
- A solid grasp of core Java programming principles
- Proficiency in operating within Unix-based systems
- Familiarity with enterprise application support workflows
Target Audience
- Support Engineers
- Java Developers moving into support positions
- Production Support Analysts working in banking contexts
Testimonials (2)
Setting up Podman for effortlessly working with local containers, as well as using Kafka topics.
- Norfolk Southern
Course - Quarkus for Developers
- The course progression (from JVM internals to more high-level topics) - Some insights from practical exercises - Visual style (not some presentation, but a nicely styled page)
