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Duration 14 hours
Course Outline
- Introduction
- Sources of pressure
- Categorization of crises
- Organizational culture
- Stakeholder engagement
- Risk management
- Strategic instruments
- Psychometrics – leveraging personal strengths
- Communication review
- Tools for graded assertiveness
- Cybersecurity
- Strategies for handling high-pressure situations
- Hacktivism
- Managing press conferences
- Case studies – decision-making simulations
- Problem definition
- Defining solution approaches
- Decision Trees
- Decision Matrices
- Force Field Analysis
- Goal setting
- Problem-solving techniques
- Brainstorming
- Change management
- Communication protocols
- Summary and next steps
Requirements
- A genuine enthusiasm to learn practical applications of human psychology.