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Certified Agile Process Owner (CAPO)®

 14 Hours

This program provides strategic guidance on Process Owner responsibilities, allowing practitioners to frame their work in terms of process management. It delivers the education required to oversee the design, re-engineering, and enhancement of IT Service Management (ITSM) processes, particularly within the Agile Service Management context. Participants will learn to apply Scrum practices to their roles and utilize Agile and Lean principles to establish 'just enough' process structures, ensuring that process performance remains consistently aligned with overall business goals.

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