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 Duration 21 hours

Course Outline

Module 1: Essentials of Adobe Marketo Engage

  • Overview of the platform and navigation of its interface
  • Foundations of marketing automation and lead lifecycle management
  • Effective management of leads, accounts, and audiences
  • Developing intelligent segmentations and dynamic lists

Module 2: Campaign Development and Basic Automation

  • Setting up email programs and web forms
  • Creating landing pages and dynamic content blocks
  • Constructing automation workflows, such as drip campaigns
  • Assessing campaign performance and refining outcomes

Module 3: Advanced Automation and Personalization

  • Creating multichannel nurturing programs across email, social media, and web
  • Leveraging tokens and snippets for consistent content reuse
  • Implementing AI-driven personalization using Adobe Sensei
  • Connecting CRM systems like Salesforce and Microsoft Dynamics

Module 4: Analytics and Data Management

  • Building dashboards and generating performance reports
  • Grasping multichannel attribution and calculating ROI
  • Establishing data governance and ensuring security compliance
  • Applying best practices for marketing campaigns in educational and commercial contexts

Module 5: Practical Workshop – Campaign Simulation

  • Setting up a real-world campaign for the higher education sector
  • Constructing automated workflows for student communication and follow-up
  • Evaluating and presenting results against defined campaign objectives

Summary and Future Directions

Requirements

  • A foundational understanding of digital marketing and CRM concepts
  • Experience with email marketing and lead management workflows
  • A strong interest in automation and data-driven marketing strategies

Target Audience

  • Faculty members and marketing professionals from the School of Commercial Engineering
  • Marketing automation specialists and CRM coordinators
  • Academic staff responsible for communication, outreach, or enrollment marketing

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