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Course Outline

Module 1: Adobe Marketo Engage Essentials

  • Overview of the platform and its user interface
  • Core concepts of marketing automation and lead lifecycle management
  • Effective management of leads, accounts, and audiences
  • Building intelligent segments and dynamic lists

Module 2: Campaign Development and Core Automation

  • Setting up email programs and web forms
  • Developing landing pages and dynamic content blocks
  • Constructing automation workflows, including drip campaigns
  • Tracking campaign performance and refining results

Module 3: Advanced Automation and Personalization

  • Creating multi-channel nurturing programs across email, social media, and web
  • Utilizing tokens and snippets for content reuse and consistency
  • Implementing AI-driven personalization via Adobe Sensei
  • Connecting with CRM systems like Salesforce and Microsoft Dynamics

Module 4: Analytics and Data Stewardship

  • Generating dashboards and performance reports
  • Interpreting multi-channel attribution and determining ROI
  • Establishing data governance and ensuring security compliance
  • Applying best practices for marketing campaigns in educational and commercial sectors

Module 5: Hands-On Workshop – Campaign Simulation

  • Setting up a realistic campaign for a higher education context
  • Building automated workflows for student communication and follow-ups
  • Assessing and presenting outcomes against campaign goals

Summary and Recommended Next Steps

Requirements

  • A foundational grasp of digital marketing and CRM principles
  • Experience with email marketing and lead management processes
  • An interest in automation and data-centric marketing approaches

Target Audience

  • Academic staff and marketing professionals from the School of Commercial Engineering
  • Specialists in marketing automation and CRM coordination professionals
  • Academic personnel involved in communication, outreach, or enrollment marketing
 21 Hours

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