Grafana and GLPI Administration Training Course
Grafana serves as an open-source platform dedicated to monitoring and observability, offering tools for creating, exploring, and sharing dashboards and alerts for your infrastructure and applications. GLPI, conversely, is an open-source solution for IT asset management and helpdesk operations, utilized for tracking and managing IT resources such as hardware, software, and user support tickets.
This instructor-led, live training (available online or on-site) is designed for IT professionals at the beginner to intermediate level who aim to acquire the knowledge and practical skills required to excel in administering Grafana and GLPI.
Upon completion of this training, participants will be capable of:
- Creating and customizing Grafana dashboards with various visualizations.
- Implementing alerting and notification systems for monitoring purposes.
- Administering user accounts, teams, and permissions.
- Effectively managing IT assets, including hardware and software inventories.
- Implementing a helpdesk system for user support and ticket management.
Course Format
- Interactive lectures and discussions.
- Extensive exercises and practice sessions.
- Hands-on implementation within a live lab environment.
Customization Options
- To request a customized training session for this course, please contact us to make arrangements.
Course Outline
Introduction
- Overview of Grafana and GLPI
- Grafana key features and capabilities
- GLPI key features and capabilities
Getting Started
- Installing Grafana and GLPI on different platforms
- Grafana basic configuration and setup
- GLPI basic configuration and setup
- Configuring data sources
Grafana Dashboard Creation
- Understanding dashboards in Grafana
- Creating your first dashboard
- Different visualization types and customizing panel settings
- Setting up alerts and notifications
- Alerting rules and conditions
Advanced Grafana Administration
- Managing users and teams in Grafana
- Access control and permissions
- Installing and managing Grafana plugins
- Backup and restore strategies for Grafana
GLPI Helpdesk and Ticketing
- Understanding the GLPI helpdesk system
- Creating and managing tickets
- Managing user requests and service fulfillment
- SLA management
- Setting up notifications and automated actions
- Email and notification templates
Advanced GLPI Administration
- Managing user accounts and permissions
- Role-based access control
- Extending GLPI with plugins
- Customizing forms and fields
- Backup and recovery procedures
- Routine maintenance tasks
Best Practices and Troubleshooting
- Best practices for efficient administration
- Security considerations
- Common issues and their resolutions
- Where to find help and support
Summary and Next Steps
Requirements
- Fundamental understanding of IT concepts
Target Audience
- System administrators
- IT managers
Need help picking the right course?
southafrica@nobleprog.co.za or +27 (0)10 005 5793
Grafana and GLPI Administration Training Course - Enquiry
Testimonials (1)
workshops, practical examples
Martin Stuparek - Orange Slovensko, a.s.
Course - Monitoring with Grafana
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