Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Duration 14 hours
Course Outline
Understanding Warranty Structures in Maximo
- Core warranty concepts and term definitions
- Warranty coverage at the asset and item levels
- Aligning warranties with maintenance workflows
Configuring Warranty Entitlements
- Establishing entitlement rules
- Linking warranties to specific assets and components
- Managing validity dates, usage limits, and conditions
Warranty Claims Processing
- Generating warranty claims from work orders
- Managing routing, approvals, and required documentation
- Tracking claim status and overall progress
Vendor Response Tracking
- Recording vendor communications
- Handling approvals, rejections, and necessary adjustments
- Incorporating vendor feedback into maintenance strategies
Linking Assets to Warranty Information
- Connecting warranty records with asset hierarchies
- Managing replaced parts and swapped components
- Maintaining accuracy across all asset records
Procurement and CM Integration
- Synchronizing warranty details with purchasing activities
- Aligning Configuration Management processes with warranty impacts
- Ensuring data continuity between procurement and maintenance functions
Exception Handling and Special Cases
- Managing expired or voided warranties
- Addressing partial claims or disputed coverage
- Resolving entitlement mismatches
Hands-On Warranty Scenarios
- Processing complete warranty claims from start to finish
- Simulating vendor interactions and subsequent follow-ups
- Applying warranty rules to real-world maintenance cases
Summary and Next Steps
Requirements
- A solid grasp of asset management lifecycles
- Practical experience with maintenance or procurement workflows
- Basic familiarity with navigating the Maximo interface
Target Audience
- Warranty administrators
- Engineering support staff
- Maintenance and reliability coordinators
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples
