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Course Outline
Introduction to Digital Transformation in Insurance
- Drivers of digital transformation in insurance
- Key digital capabilities and maturity models
- Organizational implications for people, process, and technology
Emerging Technologies: AI, Big Data, IoT, and Automation
- Overview of AI/ML use cases in underwriting, claims, and fraud detection
- Big Data platforms and analytics for pricing and segmentation
- IoT sensor data for telematics, fleet monitoring, and preventive maintenance
- Robotic Process Automation (RPA) and workflow automation opportunities
InsurTech and the Future of the Insurance Ecosystem
- InsurTech business models and partnership strategies
- Platform ecosystems, APIs, and data sharing considerations
- Embedded insurance, usage-based insurance, and new distribution channels
Customer-Centric Strategies in the Digital Age
- Designing digital customer journeys and omnichannel experiences
- Personalization, CX measurement, and engagement tactics
- Claims experience transformation and self-service tooling
Data-Driven Decision Making and Risk Management
- Data governance, quality, and privacy in insurance contexts
- Predictive analytics for risk scoring and portfolio management
- Scenario analysis and stress-testing using data-driven models
Innovation Frameworks and Change Management
- Building innovation capability: labs, pilots, and scaling pilots to programs
- Change management techniques for digital adoption
- Measuring impact and aligning digital initiatives to business value
Digital Tools for Daily Operations and Communication
- Collaboration platforms, low-code/no-code tools, and process automation
- Digital document management, e-signature, and secure communications
- Operational dashboards and alerting for day-to-day monitoring
Case Studies: Success Stories in Latin America and Beyond
- Regional examples of telematics, digital distribution, and claims automation
- Lessons learned: partnerships, regulation, and scalability
- Group exercise: translating case study lessons into a local action plan
Summary and Next Steps
Requirements
- An understanding of basic insurance concepts
- Familiarity with business processes and digital workflows
- Interest in innovation and technology adoption
Audience
- Insurance professionals and underwriters
- Product managers and innovation leads in insurance
- Operations and IT staff supporting insurance processes
14 Hours
