Course Outline
P2P Exchange Operations and the Fraud Risk Landscape
- Understanding the escrow-based order lifecycle and asset release mechanisms.
- Identifying exposure points: off-platform fiat transactions versus on-platform crypto movements.
- Assessing the consequences of fraud loss, chargebacks, and bank claims.
Exercise 1, Mapping the Exposure: Teams trace a single buy and sell order from initiation to release, identifying every point where off-platform payment disrupts the link between identity and funds.
Regulatory Framework and Supervisory Expectations
- FATF Recommendations, VASP obligations, and the Travel Rule.
- Crypto asset supervisory authorities and exchange licensing requirements.
- Jurisdictional risks, grey-list monitoring, and sanctions exposure.
Fraud Typologies in P2P Trading
- Payment channel deviations and discrepancies in payer accounts.
- Triangulation schemes, third-party payers, and reuse of payment proof.
- Partial payments, altered amounts, and visually similar figures.
Case Study, Five Recurring Patterns: Participants analyze real, anonymized dispute records to classify them against five common typologies and identify the specific control failure in each instance.
False Confirmations, Forged Receipts, and Account Takeovers
- Marking orders as paid without an actual transfer occurring.
- Editing screenshots and falsifying bank receipts.
- Cross-phishing in order chats and credential theft.
- Use of hijacked accounts to defraud other users.
Workshop, Phishing in the Order Chat: Teams differentiate between genuine support messages and fraudulent ones, then draft the takedown and revalidation process for reported accounts.
KYC for Individuals: Level 1 and Level 2
- Level 1 data capture and review of identity documents.
- Level 2 revalidation, video selfie liveness checks, and list screening.
- Ensuring the verified identity matches the payment instrument.
Lab, Onboarding Under Pressure: Participants conduct Level 1 and Level 2 reviews using sample files, noting discrepancies that necessitate revalidation.
KYC for Legal Entities and Beneficial Ownership
- Reviewing corporate documents, representation powers, and signatory details.
- Analyzing beneficial ownership chains and indicators of control.
- Assessing legal person risk factors and conducting periodic reviews.
Identity Fraud and Document Forensics
- Identifying forged, borrowed, and synthetic identities.
- Detecting liveness bypass attempts, deepfakes, and injection attacks.
- Triggering revalidation following disputes or claims of compromise.
Lab, Document Forensics: Participants examine tampered documents and screenshots for inconsistencies in fonts, layout, metadata, and account numbers.
AML Screening, Sanctions, and PEP
- List matching, setting tolerance levels, and managing false positives.
- Identifying PEPs, reviewing adverse media, and verifying source of wealth.
- Applying enhanced due diligence and defining escalation thresholds.
Customer Risk Assessment and the Risk-Based Approach
- Evaluating customer, product, channel, geographic, and behavioral risk factors.
- Assigning risk ratings, identifying review triggers, and making treatment decisions.
- Scaling due diligence efforts to match the actual risk level.
Transaction Monitoring and Blockchain Analytics
- Withdrawing approvals based on account age, KYC status, and history.
- Attributing wallets, identifying high-risk counterparties, and tracing funds.
- Assessing chargeback-prone gateways and payment method risks.
Case Study, The Large Withdrawal: Participants analyze a withdrawal request with a mixed funding history, deciding whether to approve or escalate, and justifying the decision against monitoring criteria.
Evidence Standards for Payment Proof
- Defining acceptable evidence, including statements and unbroken recordings.
- Performing authenticity checks on documents, captures, and metadata.
- Documenting what was verified and what remains unverified.
Lab, Evidence or Artifact: Teams categorize a set of submissions into acceptable evidence, insufficient evidence, and likely fabrication, specifying alternative requests where necessary.
Disputed Evidence and Interbank Delays
- Resolving cases where both parties present valid evidence.
- Managing waiting periods for interbank processing and implementing preventive holds.
- Applying documented decision criteria for time-expired orders.
Workshop, Both Sides Are Right: Teams resolve a dispute where both buyer and seller hold seemingly genuine proof, defending the final outcome.
Action and Sanctions Playbook
- Freezing collateral, restricting accounts, and suspending activity.
- Setting deadlines for partial payments and processing returns to originating accounts.
- Managing refunds to incorrect banks, including fees and resolution timeframes.
- Restricting balances and retaining new deposits.
Exercise, Drafting the Sanction: Participants create actions, notices, and timeframes for three escalating cases, validating them against playbook criteria.
Case Management, Documentation, and Escalation
- Maintaining case files, internal notes, and evidence retention.
- Utilizing escalation matrices and conducting department head reviews.
- Filing suspicious activity reports and maintaining accurate records.
Capstone: End-to-End Fraud Case
- Conducting order reviews, evidence assessments, and identity revalidation.
- Handling escalations, sanction decisions, and counterparty resolutions.
- Preparing justification memos and undergoing peer review.
Capstone, Full Case Simulation: Teams manage a complete simulated case from the initial suspicious message to the final decision, presenting a written justification for peer review.
Diagnostic and Advisory Session (Additional Component)
- Reviewing current practices and identifying protocol gaps.
- Providing guidance on evidence standards and handling disputed cases.
- Offering guidance on action and sanctions criteria.
Requirements
- Foundational understanding of fraud prevention concepts.
- Basic knowledge of KYC and customer onboarding procedures.
- No technical or programming background is required.
Target Audience
- Customer support and service agents managing P2P orders, disputes, and withdrawals.
- Administrative staff responsible for documentation, reconciliation, and customer records.
- Technical staff supporting monitoring, onboarding, and case management systems.
- Supervisors and team leads overseeing escalation decisions.
Testimonials (2)
Fun to talk
Jihan Fadila - BAF
Course - Root Cause Analysis (RCA) for Internal Audit
casual conversation supported by specific examples