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 Duration 7 hours

Course Outline

Understanding Ourselves and Others

  • Recognizing that inviting others to a meeting imposes our specific priorities upon them
  • Exploring the factors that influence our behavior
  • Assessing our awareness of how our conduct impacts others: do they consistently respond as we expect or as required? If not, what are the underlying reasons…?

The Process for Managing Meetings

  • Evaluating the necessity of a meeting, identifying alternatives, and determining if any are preferable
  • The process for calling, managing and preparing for meetings:
    • Developing a meaningful agenda that covers the meeting objectives, the subject(s) to be covered and suggested timings
    • Inviting only the right people – and nobody else
    • Managing the meeting: allowing only relevant contributions (but being careful to differentiate between relevant and irrelevant); keeping to the agenda; keeping to time
    • Creating outputs: not necessarily detailed minutes but, at least, actions points
    • Arranging follow-up meeting(s)

Attending Meetings

  • Questioning the need to attend all meetings to which I am invited
  • Determining the criteria for deciding whether (or not) to attend meetings
  • Identifying valid justifications for declining to attend
  • Understanding what else am I allowed to do during a meeting related to attendees, subject matter being discussed and timings?

Other Personal Efficiency and Time Management Issues

  • Setting Objectives – personal and professional – and keeping to them
  • Work Prioritisation
    • Determining what needs to be done
    • Learning how to prioritise these activities
  • Employee-Imposed Time: are my staff and colleagues working for me or am I working for them…?
  • Time Bandits: identifying what else steals time away from me and what can I do about it?
    • E-mails
    • Telephone calls
    • Unplanned interruptions
    • Displacement activities: procrastination…
    • Other things…
  • Effective Delegation
  • Assertiveness: seeking a compromise; learning to say “no” effectively

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