Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Introduction to Design Thinking
- Core principles and benefits within corporate settings
- Applying Design Thinking when collaborating with internal stakeholders
Stage 1: Empathize
- Techniques for active listening and assertive communication
- Strategies for building trust with internal clients
- Key tools: interviews, observation, and empathy maps
- Practical activity: Role-playing exercises to perspective-taking with internal clients
Stage 2: Define
- Distinguishing actual problems from mere perceptions
- Essential tools: “5 Whys,” problem trees, and POV (Point of View)
- Case study: Identifying friction points in procurement and equipment provisioning workflows
Managing Resistance to Change and Relationships
- Analyzing resistance to change and effective approaches to address it
- Tactics to foster acceptance and collaborative effort
- Practical activity: Simulating scenarios involving resistance
Practical Application in Service Units
- Group workshop: Mapping current challenges and identifying improvement opportunities
- Co-creating a precise problem statement
- Plenary feedback session
Conclusion and Future Actions
- Setting individual and team commitments
- Integrating key learnings into daily operations
Requirements
- A fundamental grasp of teamwork and workplace communication dynamics
- An openness to engage in practical, collaborative activities
Target Audience
- Service and operations teams
- Team leaders and managers
- Professionals interfacing with internal clients (including procurement, IT, HR, and facilities departments)
7 Hours
