Microsoft Dynamics 365 Customer Service Training Course

This instructor-led live training in Kenya (online or onsite) is tailored for business analysts seeking to optimize marketing and sales processes via Microsoft Dynamics 365.

Upon completing this training, participants will be able to:

• Utilize diverse Microsoft Dynamics 365 modules to oversee process flows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure various common data models, such as records and segment charts.
• Automate operational tasks using Microsoft Flow integration.

This instructor-led, live training Kenya (online or onsite) is designed for beginner to intermediate treasury and finance professionals who wish to reinforce their knowledge, improve report generation, and maximize the use of Dynamics 365 for financial operations.

By the end of this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Generate and analyze financial reports efficiently.
• Manage treasury functions, including cash flow and bank reconciliations.
• Enhance financial workflows for better operational efficiency.

This live, instructor-led training in Kenya (available online or on-site) is designed for beginner to intermediate participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively use the platform to enhance their sales operations.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilise data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This instructor-led, live training in Kenya delves into the essential principles and practical basics of Microsoft Dynamics 365 Customer Service. It empowers intermediate users to deploy omnichannel tools, set up case automation, and craft personalized support journeys.

This live, instructor-led training in Kenya (offered online or in-person) targets intermediate customer experience analysts and marketing operations professionals aiming to use Dynamics 365 Customer Insights to consolidate customer data and execute targeted, compliant customer journeys.

By the end of the program, participants will be able to: connect and unify data sources, develop segments and metrics, create and publish journeys, and monitor and troubleshoot outcomes.

This instructor-led, live training in Kenya (online or onsite) is designed for beginner to intermediate-level learners eager to adopt MS Dynamics 365 Sales Insights to drive smarter sales strategies and elevate customer engagement.

Upon completing this training, participants will be equipped to:

• Grasp the key features and benefits of the Sales Insights module.
• Apply AI-driven analytics to improve sales outcomes.
• Tailor and configure the module to meet specific business requirements.
• Utilize insights for lead scoring, assessing relationship health, and managing the sales pipeline.
• Seamlessly integrate Sales Insights with other Dynamics 365 modules and third-party applications.

This instructor-led, live session in Kenya delves into the core principles and practical fundamentals of Dynamics 365 F&O. It empowers developers and support personnel to develop essential skills for customizing ERP capabilities, integrating diverse systems, and sustaining solutions within a professional corporate setting.