Course Outline
- Core concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integration of ITIL with other frameworks
Requirements
Target Audience
This course is intended for:
- Individuals holding a valid ITIL® 4 Foundation certification
The training prepares participants for the official ITIL® 5 Foundation Bridge certification exam, which is covered as part of the course. Achieving this certification validates updated knowledge of the ITIL framework and aids in ongoing professional growth in service management.
Required Preparation
Attendees must possess a current ITIL® 4 Foundation certificate. No further preparatory work is needed prior to joining the session.
Assessment Procedure
Participants are issued an exam voucher, valid for six months, providing flexibility in choosing their preferred exam date.
Following the completion of the training, participants will be guided on registering for the exam. Scheduling occurs directly via the PeopleCert platform using a personal account. The assessment is delivered online under remote proctoring. A PeopleCert invigilator monitors the session through a webcam and secure link. Prior to starting, participants must confirm their identity and display their environment to adhere to examination protocols.
Assessment Specifications
- Time Limit: 30 minutes
- Structure: Multiple-choice test (20 questions)
- Success Criterion: 65% (minimum of 13 correct answers)/li>
- Resources: Closed-book assessment
Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
