Cross-cultural differences in teamwork Training Course
Purpose and objective of the training This training is aimed at all professionals who interact with representatives of different cultures in their work. It is suitable for individuals aiming to (or already engaging in) commercial activities with foreign partners, conducting negotiations, selling and promoting their products, as well as those collaborating with foreigners based in Poland. The training can be attended by representatives of various industries, regardless of age or management level. Depending on requirements, the training can be customized for an advanced group in a specific field and focus on a particular region or country (e.g., Scandinavian countries, Arab countries, etc.). The training is open to the public, but it can also be closed and tailored for a specific company or group of individuals.
This course is available as onsite live training in Kenya or online live training.Course Outline
1. Introduction to Communication Issues
- the communication process and its stages
- the significance of verbal and non-verbal communication
- techniques and tools for effective communication.
- Direct communication vs. mediated communication: phone, email, chat
2. Principles of Effective Communication as a Core Element in Organizational Interactions
- self-analysis of one's own communication style
- errors in communication, their correction, and prevention
- communication barriers
- stages of building interpersonal contact
3. Conducting Effective Conversations
- shaping your own image as a sender and receiver of messages
- assertive responses to objections, criticism, and praise
- identifying and bypassing communication barriers, active listening as a tool for effective communication · identifying and dealing with factors that disrupt listening and understanding speech
- the art of asking questions
- psychological mechanisms and techniques for influencing others
4. Intercultural Aspects of Communication
- basics of proxemics – distance in communication
- formulating messages in intercultural interactions
- self-expression vs. intercultural perception
- cultural interpretation of messages
- cultural attitudes in daily communication and negotiations
- decision-making in a cultural context
5. Basic Principles of Intercultural Communication
- relationship-oriented cultures
- rule-oriented cultures
- pro-partner and pro-transaction cultures
- ceremonial and non-ceremonial cultures
- monochronic and polychronic cultures
- Does 'a' always mean 'a'? - hidden assumptions and unspoken expectations in communication with representatives of specific cultures
6. 'Partner Operation Manual' – what to do, what to avoid, and total faux pas
- Cultures of Western Europe (Germany, France, Italy)
- Cultures of former USSR states
- American culture
7. Summary
Requirements
The course is general in nature and does not require specialized knowledge to participate.
Need help picking the right course?
southafrica@nobleprog.co.za or +27 (0)10 005 5793
Cross-cultural differences in teamwork Training Course - Enquiry
Testimonials (1)
examples from trainer's daily life like some stories, anectodes and jokes
Aleksandra Krupa - LKQ Polska Sp. z o. o.
Course - Różnice międzykulturowe w pracy zespołowej
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