Leading Digital Transformation: Making Change Stick and Overcoming Resistance Training Course

This instructor-led, live training in Kenya is aimed at intermediate-level managers, Product Owners and specialists who wish to apply Agile ways of working in banks, financial institutions and the public sector without compromising regulatory requirements.

By the end of this training, participants will be able to:

• Build regulatory and compliance requirements into the product backlog from the start.
• Define the governance and documentation that are really needed.
• Work with risk, compliance and IT security as partners.
• Plan a regulated product change using Agile practices.

This instructor-led, live training (online or onsite) is aimed at team leaders and middle managers who wish to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs with practical standards (red flags, second source).
• Set accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

This course is designed to instill the fundamental principles that guide an organization’s transformation through the strategic use of digital technologies and business models. It enables businesses to improve performance while efficiently leveraging technology to align with their strategic objectives.

Spread over five days, this highly interactive course features a modular structure with periodic assessments, case studies, and practical tools. These components are designed to equip participants with advanced skills to innovate, digitize, and transform their organizations. In today’s digital-centric business environment, it is crucial for companies to compete effectively in the digital economy. While many courses aim to teach about Digital Transformation, they often overlook the practical ‘how-to’ aspects of successful execution.

This course bridges that gap by employing the THRIVE framework (Transformation, Holistic, Response, Innovate, Value, and Enterprise) alongside real-life case studies and examples.

This instructor-led, live training is offered in Ottawa but can be delivered elsewhere. It is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

In this instructor-led training, you will discover how to delegate strategically, establish clear expectations, and build trust within your team. Specifically designed for mid-level managers, the course addresses delegation barriers, practical handoff techniques, accountability structures, and trust-building practices.

This instructor-led, live training in Kenya (online or onsite) is aimed at intermediate-level managers and specialists who wish to understand what drives digital change in financial services and how to make it work in their own organisation.

By the end of this training, participants will be able to:

• Explain what drives digital change in banking and financial services.
• Identify where digital channels, lending and SME banking create value.
• Understand how Agile and product thinking support transformation.
• Learn from successful and failed transformations.

Terms like big data, AI, and autonomous cars are now commonplace in legal and political discourse, reflecting the influence of emerging tech. Despite their convenience, these innovations also pose disruptive societal challenges. This MOOC on digital governance tackles these issues, offering insights into their impact on law and politics, identifying risks under EU law, and providing tools to analyze and address these challenges. Join us for an enlightening journey designed by international experts in digital governance!

This instructor-led, live training in Kenya (online or onsite) is designed for business leaders who wish to drive a Digital Transformation within their organizations.

By the end of this training, participants will be able to:

• Explain the concepts of Digital Transformation
• Pinpoint areas in an organization where digitization is most beneficial
• Develop a digitization strategy that outlines the necessary changes in processes, technology, and training.

This instructor-led, live training in Kenya (available online or onsite) is designed for intermediate to advanced IT leaders, compliance officers, and digital transformation managers seeking to apply a structured roadmap approach to implement digital sovereignty initiatives.

By the end of this training, participants will be able to assess their organization's digital sovereignty maturity, develop a comprehensive strategy, create an actionable implementation roadmap, and establish necessary governance frameworks.

This instructor-led, live training in Kenya (online or onsite) is aimed at intermediate-level IT professionals and business managers who wish to understand the potential of IoT and edge computing for enabling efficiency, real-time processing, and innovation in various industries.

By the end of this training, participants will be able to:

• Understand the principles of IoT and edge computing and their role in digital transformation.
• Identify use cases for IoT and edge computing in manufacturing, logistics, and energy sectors.
• Differentiate between edge and cloud computing architectures and deployment scenarios.
• Implement edge computing solutions for predictive maintenance and real-time decision-making.

This instructor-led, live training in Kenya (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to understand the foundational principles of ICF coaching, including its core competencies and ethical guidelines, while gaining practical experience in applying coaching techniques.

By the end of this training, participants will be able to:

• Understand the ICF Core Competencies and their application in coaching practice.
• Demonstrate active listening, questioning, and goal-setting techniques.
• Facilitate meaningful and transformative coaching conversations.
• Adhere to the ICF Code of Ethics in professional coaching engagements.
• Develop a personalized coaching style aligned with ICF principles.

By the conclusion of the course, participants will be able to:

• Develop and utilise a Digital Maturity Assessment Tool tailored to their specific organisation.
• Apply digital transformation concepts to address practical organisational challenges.
• Identify goal-oriented techniques and tools to construct a vision and strategy for their organisation's future.
• Demonstrate leadership principles and cultural transformation strategies that integrate with organisational goals, including self-assessment and reflection techniques to foster future growth.
• Employ visioning, goal-setting, and planning techniques to establish a business agenda aimed at future business evolution.

This instructor-led, live training in Kenya (online or onsite) is aimed at intermediate-level Product Owners, business analysts and process owners who wish to redesign processes around the customer rather than digitise them as they are.

By the end of this training, participants will be able to:

• Map an existing process from the customer's point of view.
• Identify unnecessary steps, documents, approvals and hand-offs.
• Design a simpler target process with business, IT, risk and compliance.
• Turn the redesign into a backlog and measure the results.

This instructor-led, live training in Kenya (online or onsite) targets beginner-level digital technology professionals seeking comprehensive knowledge and practical tools to understand and act upon responsible digital practices.

Upon completion of this training, participants will be capable of:

• Grasping the environmental, social, and societal implications of digital technology.
• Learning best practices to diminish digital footprints in both professional and personal spheres.
• Gaining knowledge about eco-design for sustainable digital services.
• Applying responsible digital practices within their work.