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Duration 21 hours
Course Outline
Introduction to Control Centres and Monitoring Objectives
- Overview of modern monitoring and control centres.
- Types of flow monitoring systems (water, gas, oil, digital, etc.).
- The role of operators and supervisory staff.
Core Technologies and Interfaces
- Typical system components (SCADA, sensors, network interfaces).
- Common dashboards and alarm interfaces.
- Remote monitoring and distributed systems.
Alert Handling and Decision-Making Protocols
- Types of alerts and escalation criteria.
- Responding to anomalies and system failures.
- Coordination with field teams and support staff.
Standard Operating Procedures (SOPs)
- Daily routines, logbooks, and handover protocols.
- Incident logging and audit trails.
- Adherence to industry-specific compliance and regulatory SOPs.
Data Interpretation and Trend Analysis
- Reading and interpreting flow data.
- Identifying anomalies, patterns, and efficiency deviations.
- Reporting and communicating data clearly.
Safety, Compliance, and Certifications
- Standards relevant to monitoring centres (e.g., ISO, OSHA, NERC).
- Security and physical access control policies.
- Compliance reporting and performance auditing.
Operations Simulation and Management Scenarios
- Control centre operation walk-through.
- Simulated incidents and alert response drills.
- Best practices for shift leadership and decision-making.
Summary and Next Steps
Requirements
- A working understanding of operational processes and workflows within industrial or critical infrastructure contexts.
- Familiarity with basic monitoring tools or SCADA systems.
- Fundamental knowledge of safety protocols, compliance requirements, or technical reporting.
Target Audience
- Control centre operators and technicians.
- Operations managers and supervisory staff.
- Technical and compliance personnel responsible for monitoring centres.
Testimonials (2)
The variety of the information shared and the clarity to explain terms in plain English.
Arisbe Mendoza - Fairtrade International
Course - GDPR Workshop
It's a hands-on session.
