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Course Outline
Introduction to Management
Developing Leadership Skills in Modern Management
Leading a Team of Workers
- Management styles
- Selecting effective management styles aligned with team development phases
- Defining the ideal manager: Analysis of one’s own leadership style
- Assessing personal strengths and weaknesses in the leadership role, and identifying development potentials
- Characteristics of effective teams
- Coordinating activities to achieve set goals
Communication in Organizations
- Foundations of verbal and non-verbal communication
- Individual communication styles
- Communication barriers
- Questioning techniques
- The art of active listening
- Constructive criticism
- Providing feedback
- Handling difficult situations during interactions
- Communication networks
- Information flow models and their optimization
Selected Conflict Resolution Techniques for Employee Teams
- Nature and types of conflict
- Primary sources of conflict
- Behavioral styles in managing conflict, including appropriate conduct during disputes
- Assertive and developmental uses of conflict in team work
- Strategies employed in conflict situations
- Conflict management
- Main methods of conflict resolution
- Managing emotions during conflict
- Barriers to communication and conflict resolution (verbal and non-verbal)
Motivating the Team
- Understanding motivation
- What motivates people within an organization
- Types of motivation
- Principles of economic incentives
- Motivational principles utilizing intangible resources
- Psychological principles of motivation
- Feedback and evaluation
- The importance of language in motivation
Effective Time Management and Usage
- Time management matrix
- Controlling personal time and dealing with time-wasters
- Time planning techniques
- Delegation of authority and delegation principles
Coaching
- Understanding coaching and its application
- Individual participant engagement
- Providing in-depth feedback.
Course Summary
Requirements
The course is general in nature and does not require specialist prior knowledge for participation.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group