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Course Outline

Introduction to Management

Developing Leadership Skills in Modern Management

Leading a Team of Workers

  • Management styles
  • Selecting effective management styles aligned with team development phases
  • Defining the ideal manager: Analysis of one’s own leadership style
  • Assessing personal strengths and weaknesses in the leadership role, and identifying development potentials
  • Characteristics of effective teams
  • Coordinating activities to achieve set goals

Communication in Organizations

  • Foundations of verbal and non-verbal communication
  • Individual communication styles
  • Communication barriers
  • Questioning techniques
  • The art of active listening
  • Constructive criticism
  • Providing feedback
  • Handling difficult situations during interactions
  • Communication networks
  • Information flow models and their optimization

Selected Conflict Resolution Techniques for Employee Teams

  • Nature and types of conflict
  • Primary sources of conflict
  • Behavioral styles in managing conflict, including appropriate conduct during disputes
  • Assertive and developmental uses of conflict in team work
  • Strategies employed in conflict situations
  • Conflict management
  • Main methods of conflict resolution
  • Managing emotions during conflict
  • Barriers to communication and conflict resolution (verbal and non-verbal)

Motivating the Team

  • Understanding motivation
  • What motivates people within an organization
  • Types of motivation
  • Principles of economic incentives
  • Motivational principles utilizing intangible resources
  • Psychological principles of motivation
  • Feedback and evaluation
  • The importance of language in motivation

Effective Time Management and Usage

  • Time management matrix
  • Controlling personal time and dealing with time-wasters
  • Time planning techniques
  • Delegation of authority and delegation principles

Coaching

  • Understanding coaching and its application
  • Individual participant engagement
  • Providing in-depth feedback.

Course Summary

Requirements

The course is general in nature and does not require specialist prior knowledge for participation.

 14 Hours

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