Course Outline
Leadership vs. Management
- The similarities and differences between leadership and management; what defines a great leader;
- What defines a great manager?
- Management styles
- Organisational climate
- Integrating management styles with organisational climate
Building a Successful Team
- Defining what a team is
- The stages of team development
- How can a manager influence the stages of team development…?
Performance Management
- Setting objectives
- Managing individual performance
- Coaching for improved performance
- Delegation
- Feedback as a performance management tool
Delivering Change Successfully
- Why change works (or does not)
- The 9 key principles of change
- Emotional reactions to change
- Resistance to change – and the benefits of resistance
Negotiating for the Best Outcomes
- Communication in negotiation
- The importance of effective presentations
- Different negotiating strategies
- Comparing strategies
- Building rapport
- The 3-phase negotiating process
Handling Conflict
- Causes of conflict
-
The phases of conflict handling
- Understanding the conflict
- Understanding your and the other person’s position in the conflict
- Resolving the conflict
- Kilmann’s five conflict-handling modes – and how to apply them
- Bridging the gap
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.