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Course Outline

Leadership vs. Management

  • The similarities and differences between leadership and management; what defines a great leader;
  • What defines a great manager?
  • Management styles
  • Organisational climate
  • Integrating management styles with organisational climate

Building a Successful Team

  • Defining what a team is
  • The stages of team development
  • How can a manager influence the stages of team development…?

Performance Management

  • Setting objectives
  • Managing individual performance
  • Coaching for improved performance
  • Delegation
  • Feedback as a performance management tool

Delivering Change Successfully

  • Why change works (or does not)
  • The 9 key principles of change
  • Emotional reactions to change
  • Resistance to change – and the benefits of resistance

Negotiating for the Best Outcomes

  • Communication in negotiation
  • The importance of effective presentations
  • Different negotiating strategies
  • Comparing strategies
  • Building rapport
  • The 3-phase negotiating process

Handling Conflict

  • Causes of conflict
  • The phases of conflict handling
    • Understanding the conflict
    • Understanding your and the other person’s position in the conflict
    • Resolving the conflict
  • Kilmann’s five conflict-handling modes – and how to apply them
  • Bridging the gap
 7 Hours

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