Course Outline
Leadership vs. Management
- Examining the similarities and distinctions between Leadership and Management; identifying the qualities of a Great Leader
- Defining the attributes of a Great Manager
- Various Management Styles
- The Concept of Organisational Climate
- Aligning Management Styles with the Organisational Climate
Building a High-Performing Team
- Defining the nature of a Team
- The evolutionary stages of Team Development
- How managers can positively influence Team Development stages
Performance Management
- Establishing clear Objectives
- Overseeing individual performance levels
- Coaching techniques to enhance performance
- Effective Delegation practices
- Utilising Feedback as a tool for Performance Management
Driving Change Effectively
- Understanding why Change initiatives succeed or fail
- The 9 fundamental principles of change
- Managing emotional responses to change
- Addressing Resistance to change – and understanding its potential benefits
Achieving Optimal Negotiation Results
- Communication strategies within Negotiation
- The critical role of Effective Presentations
- Exploring different Negotiating Strategies
- Comparing and contrasting these strategies
- Techniques for Building Rapport
- The 3-phase structure of the Negotiating Process
Managing Conflict
- Root causes of conflict
-
The sequential phases of Conflict Handling
- Analysing the nature of the Conflict
- Understanding your own and the other party's perspectives
- Implementing strategies for Resolving the Conflict
- Applying Kilmann’s Five Conflict-Handling Modes in practice
- Techniques for Bridging the Gap
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.
