Customer Discovery for Product Teams Training Course

This workshop is tailored for seasoned Business Analysts, Product Owners, and User Researchers aiming to master sophisticated techniques that generate tangible business value. Through interactive exercises and practical applications, participants will develop the ability to analyze complex data, streamline processes, engage stakeholders effectively, and convert strategic goals into actionable outcomes using OKRs. Upon completion, attendees will possess a robust toolkit designed to enhance their impact and deliver quantifiable results.

This instructor-led live training in Kenya, offered online or on-site, targets individuals at beginner, intermediate, and advanced levels who aim to utilize generative AI tools to enhance their daily responsibilities as business analysts. This includes tasks such as analysis, documentation, information structuring, and stakeholder communication.

By the conclusion of this training, participants will be able to:

• Understand the actual capabilities and limitations of GenAI models, such as hallucinations and context windows.
• Employ AI as a sophisticated tool that supports thought processes and analytical workflows.
• Learn to generate precise requirement structures and technical documents using AI.
• Accelerate conceptual work, from forming hypotheses to drafting documentation.
• Critically evaluate the quality and substantive accuracy of AI-generated content.
• Gain insights into the safe and ethical use of AI tools with respect to corporate data.

This live-led session in Kenya focuses on cost-effectiveness analysis for intermediate-level users. It details the process of defining objectives, measuring costs and benefits, utilizing analytical tools, and managing uncertainty to facilitate rational, evidence-driven decisions in diverse sectors.

This instructor-led, live training in Kenya (online or onsite) is aimed at intermediate-level managers and specialists who wish to understand what drives digital change in financial services and how to make it work in their own organisation.

By the end of this training, participants will be able to:

• Explain what drives digital change in banking and financial services.
• Identify where digital channels, lending and SME banking create value.
• Understand how Agile and product thinking support transformation.
• Learn from successful and failed transformations.

This course offers an expert introduction to the newly enacted Accessibility Law, empowering developers with the practical skills needed to design, develop, and maintain fully accessible applications. Beginning with a contextual discussion on the law's importance and implications, the course rapidly transitions into hands-on coding practices, tools, and testing techniques to ensure compliance and inclusivity for users with disabilities.

This instructor-led, live training in Kenya (online or on-site) targets intermediate-level web developers and UX designers who wish to utilize LangChain to create intuitive and user-friendly web applications.

By the end of this training, participants will be able to:

• Understand the fundamental concepts of LangChain and its role in enhancing web user experience.
• Implement LangChain in web apps to create dynamic and responsive interfaces.
• Integrate APIs into web apps to improve interactivity and user engagement.
• Optimize user experience using LangChain’s advanced customization features.
• Analyze user behavior data to fine-tune web app performance and experience.

This instructor-led, live training in Kenya (online or onsite) is aimed at persons who wish to use Figma to design the user interface for a new or existing software application or website.

By the end of this training, participants will be able to:

• Create modern UI designs in Figma.
• Create a working, clickable application prototype.
• Apply design best practices.
• Accelerate the completion speed of design projects.
• Collaborate with other designers and developers using Figma.

In this instructor-led, live session held in Kenya, participants will examine the technologies, methodologies, and mindset necessary to implement a Fintech strategy.

The training is tailored for managers who need to grasp the broader context of Fintech, cut through the noise and jargon, and initiate tangible steps toward adopting technologies that improve financial business and services.

By the end of the session, participants will be able to:

• Present viable Fintech strategies for their organization.
• Understand and explain the role and functionality of key technologies.
• Draft an action plan for introducing new technologies in step-by-step fashion.

This instructor-led, live training in Kenya (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to apply Human-Centered Design methodologies in product development, service design, and business innovation.

By the end of this training, participants will be able to:

• Understand and apply Human-Centered Design principles.
• Conduct user research to identify pain points and opportunities.
• Develop user personas and journey maps.
• Ideate, prototype, and test solutions iteratively.
• Apply design thinking frameworks in real-world projects.

A hands-on training in Kenya designed to enable insurance professionals to leverage AI, data, and InsurTech trends for operational modernization and improved customer engagement. Through workshops, case studies, and practical exercises, participants will develop digital strategies adapted to a rapidly changing industry landscape.

This live, instructor-led training in Kenya explores practical Requirements Engineering concepts, elicitation methods, and documentation strategies. It offers thorough exam preparation to assist participants in mastering the IREB CPRE syllabus and passing the Foundation Level certification.

This instructor-led, live training in Kenya (online or onsite) targets intermediate-level UX/UI designers and front-end developers seeking to utilize Multimodal AI for designing and implementing user interfaces that can interpret and process various forms of input.

By the conclusion of this training, participants will be able to:

• Design multimodal interfaces that enhance user engagement.
• Integrate voice and visual recognition into web and mobile applications.
• Utilize multimodal data to build adaptive and responsive UIs.
• Understand the ethical considerations associated with user data collection and processing.

This instructor-led live training in Kenya (online or onsite) targets individuals seeking to understand requirements analysis and perform it efficiently and accurately using appropriate techniques for their projects.

By the end of this training, participants will be able to:

• identify various types of requirements.
• understand the overarching concepts and activities within requirements analysis.
• become familiar with the methodology governing requirements analysis.
• utilize different requirements analysis techniques to their benefit.
• structure requirements to enable efficient communication with architects and developers through an iterative requirement gathering process.