Microsoft 365 Productivity Tools: Teams, OneDrive, and Outlook Training Course

About This Course

This course provides learners with the essential skills needed to deploy and configure System Center 2012 R2 Operations Manager. Through practical, hands-on labs, students will master the following areas:

• Architecting and implementing a System Center 2012 R2 Operations Manager Management Group.

• Upgrading and migrating from an existing Operations Manager 2007 R2 Management Group to System Center 2012 Operations Manager, System Center 2012 SP1 Operations Manager, and System Center 2012 R2 Operations Manager.

• Understanding the fundamental elements of Management Packs, including Object Discoveries, Rules, Monitors, Targeting, and Run As Accounts and Profiles. This includes the process of authoring Management Packs.

• Configuring fabric and application monitoring within System Center 2012 R2 Operations Manager, covering both datacenter and cloud resources such as networking, storage, and compute.

• Setting up monitoring for .NET and Java-based applications using Application Performance Monitoring.

• Configuring end-to-end service monitoring, which involves synthetic transactions and Distributed Application Diagrams.

• Configuring Dashboards, Service Level Tracking Reporting, and the SharePoint Web Part to facilitate the visualization of critical performance and availability metrics.

• Customizing the Operations Manager Console to address the specific needs of various application support teams.

• Integrating Operations Manager with other System Center 2012 R2 components and extending monitoring capabilities to encompass key business processes and procedures.

• Troubleshooting an Operations Manager Management Group and executing disaster recovery procedures, such as database and management server recovery.

• Utilizing new features in System Center 2012 R2, including integration with System Center Advisor, Team Foundation Server, IntelliTrace, and managing Windows Azure.

Audience Profile

The primary audience for this course includes cloud and datacenter administrators who are new to System Center 2012 R2 Operations Manager and are tasked with its deployment, configuration, and operation within their cloud or datacenter environments. The secondary audience comprises cloud and datacenter administrators who are already familiar with Operations Manager and wish to enhance their skills by learning the new features introduced in System Center 2012 Operations Manager, System Center 2012 SP1 Operations Manager, and System Center 2012 R2 Operations Manager.

At Course Completion

Upon completing this course, students will be capable of:

• Planning the deployment of System Center 2012 R2 Operations Manager, including:
  • Defining hardware and software requirements.
  • Describing security considerations.
  • Architecting a highly available System Center and Microsoft SQL Server platform utilizing Microsoft SQL Server AlwaysOn.
  • Planning for migration and upgrade scenarios to System Center 2012 R2 Operations Manager.
• Customizing the Operations Console with User Roles.
• Performing various methods of Agent deployment with System Center 2012 R2 Operations Manager.
• Implementing key Management Pack concepts and elements, including Management Pack Templates.
• Configuring Notifications, Reporting, and Service Level Tracking in System Center 2012 R2 Operations Manager.
• Configuring the following:
  • Audit Collection Services.
  • Agentless Exception Monitoring.
  • Operations Manager SharePoint Web Part in System Center 2012 R2 Operations Manager.
• Configuring Application Performance Monitoring and Network Device monitoring in System Center 2012 R2 Operations Manager.
• Configuring dashboards and widgets in System Center 2012 R2 Operations Manager.
• Describing how to utilize new cloud-based features, including System Center Global Service Monitor and System Center Advisor.
• Configuring integration between System Center 2012 R2 Operations Manager and other System Center 2012 R2 components.
• Troubleshooting an Operations Manager Management Group.
• Performing disaster recovery in System Center 2012 R2 Operations Manager.

About This Course

This instructor-led training course, spanning three days, is designed to meet the needs of IT professionals responsible for administering, configuring, and operating Office 365 services within hybrid environments, where some infrastructure remains on-premises. The curriculum also covers the management of identities, authentication mechanisms, and supporting technologies essential for Office 365. Participants will focus on acquiring the skills necessary to administer and troubleshoot an Office 365 tenant, along with key services such as Exchange Online, SharePoint Online, and Skype for Business. Additionally, the course addresses services like Azure Multi-Factor Authentication (MFA), Azure Active Directory Identity Protection, and Azure Active Directory Privileged Identity Management, all viewed through the lens of hybrid deployment. Attendees will gain comprehensive knowledge on leveraging Office 365 services for both cloud-based and on-premises resources.

At Course Completion

• Articulate the Office 365 administration tools and licensing options available.
• Deploy and configure directory synchronization within an Office 365 environment.
• Plan hybrid configurations involving Exchange Server and Exchange Online.
• Execute the deployment of an Exchange Server hybrid configuration.
• Describe and deploy Skype for Business and Teams within a hybrid deployment framework.
• Deploy SharePoint and OneDrive for Business in a hybrid setting.
• Explain and implement various authentication methods in a hybrid Office 365 deployment.

Course Overview

This three-day, instructor-led programme is designed for individuals aspiring to become database professionals or those whose current roles are increasingly involving database responsibilities. The course provides a comprehensive overview of essential database concepts, including various database types, relevant database languages, and fundamental design principles.

Target Audience

The primary participants for this course are professionals transitioning into database-related roles or those whose existing responsibilities have expanded to include database technologies.

Learning Outcomes

Upon successful completion of this course, learners will be equipped to:
• Explain core database concepts within the context of SQL Server 2016
• Identify and describe the database languages utilized in SQL Server 2016
• Outline data modelling methodologies
• Differentiate between normalization and denormalization techniques
• Detail relationship types and their implications in database design
• Assess the impact of database design choices on system performance
• Recognize commonly used database objects

About This Course

This three-day Instructor-Led Training (ILT) programme is designed to meet the needs of IT professionals involved in administering, configuring, troubleshooting, and managing Office 365 services. The curriculum covers essential topics such as identities, dependencies, prerequisites, and supporting technologies. Emphasis is placed on the skills required to manage and resolve issues within an Office 365 tenant, focusing on core services including Exchange Online, SharePoint Online, and Teams. The course also provides comprehensive coverage of security and compliance capabilities inherent to Office 365.

Audience Profile

This programme is intended for IT professionals and system administrators seeking to master administration and troubleshooting techniques within Office 365. Participants are expected to possess a minimum of three years of professional experience, ideally in system administration, network administration, or messaging environments.

At Course Completion

Upon successful completion of this course, students will be equipped to:

• Explain the various services offered by Office 365.
• Administer Office 365 utilizing the Microsoft 365 admin center, Office 365 services admin centers, and associated tools.
• Administer and resolve issues related to directory synchronization and directory objects.
• Administer and troubleshoot Exchange Online.
• Administer and troubleshoot Teams.
• Administer and troubleshoot SharePoint Online.
• Plan and deploy Microsoft 365 Apps for enterprise.
• Administer and troubleshoot compliance and security measures within Office 365.

About This Course

Over the course of five days, this programme equips you with the essential knowledge and skills required to plan and administer a Microsoft SharePoint 2016 environment. You will learn how to deploy, manage, and troubleshoot your SharePoint setup. Additionally, the course offers guidelines, industry best practices, and key considerations to help you optimise your SharePoint deployment.

This is the first of two courses in a sequence designed for IT professionals and aligns with the SharePoint 2016 IT Pro certification.

Audience Profile

This course is aimed at experienced IT professionals keen on learning how to install, configure, deploy, and manage SharePoint 2016 installations in either data centre or cloud environments.

Typical students possess over one year of hands-on experience* with planning and maintaining SharePoint, alongside two years of experience with core technologies that SharePoint relies on. These include Windows Server 2012 R2 or later, Internet Information Services (IIS), Microsoft SQL Server 2014 or later, Active Directory Domain Services (AD DS), and networking infrastructure services.

The minimally qualified candidate typically:

• Is an IT professional responsible for planning, implementing, and maintaining a multi-server deployment of SharePoint 2016.
• Has practical knowledge of, and preferably hands-on experience with, SharePoint Online.
• Is broadly familiar with SharePoint workloads.
• Has experience with business continuity management, including data backup, restoration, and high availability.
• Has experience with authentication and security technologies.
• Has experience with Windows PowerShell.

* The hands-on or job experience should stem from a solutions-based role where the candidate has worked on multiple solutions within the SharePoint space, encompassing document management, content management, and search.

At Course Completion

• Describe the key features of SharePoint 2016.
• Design an information architecture for a SharePoint 2016 deployment.
• Design a logical architecture for a SharePoint 2016 deployment.
• Design the physical architecture for a SharePoint 2016 deployment.
• Install and configure SharePoint 2016.
• Create and configure web applications and site collections.
• Plan and configure service applications for a SharePoint 2016 deployment.
• Manage users and permissions, and secure content in a SharePoint 2016 deployment.
• Configure authentication in a SharePoint 2016 deployment.
• Configure platform and farm-level security in a SharePoint 2016 deployment.
• Manage information taxonomy in SharePoint web applications and site collections.
• Configure and manage user profiles and audiences.
• Configure and manage the search experience in SharePoint 2016.
• Monitor, maintain, and troubleshoot a SharePoint 2016 deployment.

About This Course

This course equips experienced Exchange Server administrators with the expertise required to design and implement a robust Exchange Server messaging environment. It delves into the design and configuration of advanced deployment components, including site resiliency, advanced security measures, compliance, archiving, and discovery solutions. Additionally, it addresses coexistence with other Exchange organisations or Exchange Online, as well as migration strategies from earlier Exchange Server versions. The course offers guidelines, best practices, and key considerations to help optimise Exchange Server deployments.

Audience Profile

This course is tailored for IT professionals who are experienced messaging administrators, messaging architects, or consultants. It is designed for individuals in enterprise environments responsible for designing and deploying Exchange Server solutions, including those managing environments with previous versions of Exchange Server or Exchange Online. Participants are expected to have prior experience with Exchange Server 2019 or earlier versions of Exchange Server.

At Course Completion

Upon completing this course, students will be able to:

• Plan for Exchange Server deployments.
• Plan and deploy Exchange Server hardware, virtualization, mailbox databases, and public folders.
• Plan message transport in Exchange Server.
• Plan and deploy Client Access services in Exchange Server.
• Design and implement a highly available Exchange Server environment.
• Maintain Exchange Server using Managed Availability and Desired State Configuration (DSC).
• Plan for messaging security and design and implement Active Directory Rights Management Services (AD RMS) and Microsoft Azure RMS in Exchange Server.
• Design and implement message retention and archiving.
• Design and implement data loss prevention policies, In-Place Hold, and eDiscovery.
• Design and implement messaging coexistence among Exchange Server organisations.
• Plan and implement the upgrade from previous versions of Exchange Server to Exchange Server 2019.
• Plan a hybrid Exchange deployment.

About This Course

This five-day, hands-on training course is designed to teach you the breadth of Microsoft virtual desktop technology, and the course will compare and contrast the various technologies with use cases and best practices. This course builds your skills in Microsoft Application Virtualization (App-V) Service Pack 2 (SP2), Microsoft User Experience Virtualization (UE-V), and Virtual Desktop Infrastructure (VDI) as part of Windows Server 2012 R2. Throughout this course, you will learn how to manage, monitor, support, and troubleshoot various Windows-based desktop virtualization solutions.

Audience Profile

This course is intended for the IT administrators, and implementers, of large and midsized organizations who want to understand and get hands on experience with the latest Microsoft desktop and application virtualization technologies and how to plan, implement, and manage virtual infrastructure solutions based on these technologies.

At Course Completion

After completing this course, students will be able to:

• Describe desktop and application virtualization.
• Plan and implement user state virtualization.
• Plan and implement App-V.
• Plan and deploy App-V clients.
• Manage and administer application virtualization.
• Understand application sequencing.
• Configure client Hyper-V.
• Plan and deploy session-based desktops.
• Publish and configure RemoteApp programs.
• Plan pooled personal desktops.
• Plan and implement pooled and personal desktops.
• Implement Remote Access.
• Understand health monitoring of VDI infrastructure.

After completing this course in Kenya, students will be able to:

• Understand Operating System Configurations
• Install and Upgrade Client Systems
• Manage Applications
• Manage Files and Folders
• Manage Devices
• Understand Operating System Maintenance

Gain practical, hands-on experience administering Active Directory technologies in Windows Server 2012 and Windows Server 2012 R2 through this five-day Microsoft Official Course. You will acquire the essential skills needed to manage and safeguard data access and information more effectively, streamline the deployment and management of your identity infrastructure, and enhance security for data access. The curriculum covers configuring key Active Directory features, including Active Directory Domain Services (AD DS), Group Policy, Dynamic Access Control (DAC), Work Folders, Workplace Join, Certificate Services, Rights Management Services (RMS), and Federation Services. Additionally, you will learn how to integrate your on-premises environment with cloud-based technologies such as Windows Azure Active Directory. Throughout the course, you will participate in hands-on exercises within a virtual lab environment.

Target Audience:

This course is designed for Information Technology (IT) Professionals who possess Active Directory Domain Services (AD DS) experience and seek a comprehensive course to deepen their knowledge and skills in Access and Information Protection technologies within Windows Server 2012 and Windows Server 2012 R2. Ideal participants typically include:

• AD DS Administrators aiming to expand their expertise in the latest Access and Information Protection technologies available in Windows Server 2012 and Windows Server 2012 R2.
• System or Infrastructure Administrators with foundational AD DS experience who wish to build upon their core knowledge and cross-train in advanced Active Directory technologies for Windows Server 2012 and Windows Server 2012 R2.
• IT Professionals who have completed the 10967A: Fundamentals of a Windows Server Infrastructure course and want to further develop their Active Directory knowledge.

About This Course

During this course, participants will gain the knowledge required to support and configure Windows 10 desktops within an organizational setting. Learners will acquire essential skills such as installing, customizing, and updating the Windows 10 operating system. The curriculum covers the management of storage, files, and devices, alongside the configuration of network connectivity for Windows 10. Additionally, students will learn how to secure the Windows 10 OS and safeguard data stored on the device. Finally, the course addresses the management and troubleshooting of Windows 10 environments.

Audience Profile

This exam is designed for IT professionals responsible for the installation, configuration, general local management, and maintenance of core Windows 10 services. Candidates may also have experience with enterprise scenarios and cloud-integrated services.

At Course Completion

Upon finishing this course, learners will be equipped to:

• Install and customize Windows 10.
• Configure updates for Windows.
• Set up devices and drivers for Windows.
• Configure storage solutions for Windows.
• Set up network and remote management settings in Windows.
• Configure and manage browsers and applications within Windows.
• Configure account access and authentication methods.
• Set up file and folder permissions.
• Describe methods for securing Windows 10, identify common threats, and outline mitigation strategies.
• Troubleshoot Windows and application installations.
• Troubleshoot hardware and driver issues.
• Resolve file issues and perform data recoveries.

This 5-day instructor-led training (ILT) course is designed to meet the requirements of IT professionals involved in evaluating, planning, deploying, and operating Microsoft Office 365 services. It covers essential identities, dependencies, requirements, and supporting technologies. The curriculum emphasizes the skills needed to set up an Office 365 tenant, including federation with existing user identities, as well as the capabilities required to maintain an Office 365 tenant and its users.

This course targets IT professionals responsible for planning, configuring, and managing an Office 365 environment. Participants are expected to possess a broad understanding of various on-premises technologies, such as Domain Name System (DNS) and Active Directory Domain Services (AD DS). Additionally, they should have a general knowledge of Microsoft Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server.

Upon completion of this course, students will be able to:

• Plan an Office 365 deployment, configure the Office 365 tenant, and plan a pilot deployment.
• Manage Office 365 users, groups, and licenses, and configure delegated administration.
• Plan and configure client connectivity to Office 365.
• Plan and configure directory synchronization between Microsoft Azure AD and on-premises AD DS.
• Plan and implement the Office 365 ProPlus deployment.
• Plan and manage Microsoft Exchange Online recipients and permissions.
• Plan and configure Exchange Online services.
• Plan and configure Microsoft Teams
• Plan and configure Microsoft SharePoint Online.
• Plan and configure an Office 365 collaboration solution.
• Plan and configure the integration between Office 365 and Microsoft Azure Information Protection.
• Monitor and review Office 365 services, and troubleshoot Office 365 issues.
• Plan and implement identity federation between on-premises AD DS and Azure AD.

Gain insights into Office 365 Management, covering essential components of Office 365, strategies for migrating an organisation to Office 365, configuration procedures for Office 365, and management of Office 365 ProPlus deployments.

Audience profile

This course is tailored for individuals aspiring to the Microsoft 365 Enterprise Administrator role who have successfully completed one of the Microsoft 365 role-based administrator certification paths.

Skills gained

• Overview of Office 365
• Migration of an organisation to Office 365
• Configuration of Office 365
• Management of Office 365 ProPlus deployments

This five-day, instructor-led programme equips learners with the essential knowledge and skills required to maintain a Microsoft SQL Server 2014 database. The curriculum is designed to teach participants how to effectively utilize the features and tools of SQL Server 2014 for database maintenance purposes.

Note: This course caters to customers seeking to learn about SQL Server 2012 or SQL Server 2014. While it covers the new features introduced in SQL Server 2014, it also addresses key capabilities across the entire SQL Server data platform.

This one-day course is tailored for SharePoint team members and end users who require proficiency in leveraging the team collaboration, document management, and social capabilities of Microsoft SharePoint 2016. The training includes live, interactive inline labs that allow students to engage directly with SharePoint as well as their peers.

Skills gained

• Navigate SharePoint sites.
• Manage content within lists and libraries.
• Create and edit Alerts.
• Collaborate effectively using Tasks lists, Calendars, and Document libraries.
• Work with libraries, including uploading, downloading, editing, content approval, check out/in procedures, and versioning.
• Leverage the social features of SharePoint.
• Utilize OneDrive for Business.

Spanning five days, this instructor-led programme is tailored for IT professionals who possess prior experience with Windows Server. It targets those tasked with managing identity, networking, storage, and compute resources using Windows Server 2019, aiming to provide a comprehensive understanding of the scenarios, requirements, and options relevant to this platform. The course equips IT staff with the fundamental administration skills necessary to deploy and support Windows Server 2019 across a wide range of organizational environments.