Cross-Selling and Upselling Training Course

In today’s interconnected world, a brand’s digital presence is crucial for a business’s survival.

This instructor-led live training is designed for marketing professionals at all levels who want to enhance their business’s online brand positioning, evaluate brand performance, and manage brand image and reputation through a comprehensive Online Brand Audit.

The cumulative effect of various online touchpoints ultimately shapes how target audiences perceive your company and influences their decision to engage with your business.

Conducting an online brand audit has become standard practice for businesses to evaluate and strengthen their brand positioning within a specific market.

Beyond assessing your brand’s owned online assets for strengths and weaknesses, this audit examines how your brand is discussed on online channels you do not own, allowing you to gauge brand perception accurately.

By the end of conducting an online brand audit, you will be equipped to develop a transformative brand marketing strategy that aligns with broader business objectives.

Although this course falls under the category of 'Brand Management', it intersects with many other organizational disciplines, including customer experience, online user journeys, insights generation, marketing strategy, and planning.

By the end of this training, participants will be able to:

• Evaluate a brand’s online presence for strengths and weaknesses.
• Uncover a business’s online reputation and image.
• Identify and strengthen a brand’s positioning in a given market.
• Build a results-driven brand strategy and an integrated online marketing communication plan.
• Conduct a competitive brand analysis and create industry perceptual maps.
• Conduct an SEO audit.
• Learn the updated SEO guidelines in the age of AI.
• Uncover valuable insights about how different customer groups perceive a business and its products or services.
• Administer online social listening.
• Use AI to make conducting routine brand audits more efficient.

This instructor-led live training in Kenya (online or onsite) is aimed at beginner-level to intermediate-level social media managers and marketing professionals who wish to build and manage online communities, create impactful content strategies, and enhance brand engagement.

By the end of this training, participants will be able to:

• Define target audiences and tailor social media strategies accordingly.
• Select appropriate social media platforms based on business goals.
• Create effective content strategies, including content pillars, formats, and calendars.
• Analyze competitors to refine social media tactics.
• Develop paid ad campaigns and measure their success.
• Engage and moderate online communities effectively.
• Handle social media crises and maintain brand reputation.
• Implement ethical best practices and social media policies.

The digital skill set is essential for anyone looking ahead. It is a crucial competency that everyone needs to develop.

Many businesses find it challenging to sustain a professional digital presence. Without adequate training, navigating digital marketing can lead to confusion. You may often find yourself wondering where to begin, what actions to take, or how to effectively execute digital marketing strategies.

Whether you are a business owner or a marketing practitioner, it is vital to understand the digital tools and techniques that offer new ways to grow your business.

This 4-hour course provides step-by-step guidance on where to start, what to do, and how to approach digital marketing.

Course Format

• Interactive lectures and discussions.
• Hands-on exercises.

This training program is ideally designed for individuals involved in digital marketing and strategic planning. It delves into the fundamental concepts required to establish a strong presence on digital media. The course offers delegates a comprehensive introduction to core digital marketing topics, ranging from mobile and social media marketing to email campaigns, pay-per-click (PPC) strategies, and search engine optimization (SEO). By the conclusion of the training, participants will grasp the critical role of analytics and effective strategy, reinforced with practical examples.

This instructor-led, live training in Kenya (online or onsite) is aimed at beginner-to-intermediate level general staff who wish to learn fundamental concepts of digital marketing, direct marketing strategies, and use SaaS tools for marketing effectively.

By the end of this training, participants will be able to:

• Gain a comprehensive understanding of digital marketing in the SaaS industry.
• Develop practical skills in executing effective direct marketing strategies using digital tools.
• Create and implement a digital marketing plan tailored for SaaS products.

Digital sales merges conventional selling methods with contemporary digital channels to more effectively reach, interact with, and retain clients. This training provides participants with actionable strategies and resources to enhance their digital footprint, elevate the customer experience, and stimulate tangible business expansion.

Delivered by an instructor through live sessions (either online or onsite), this programme targets sales professionals at the beginner to intermediate level who aim to refine their digital selling and customer engagement capabilities to achieve superior results in virtual marketplaces.

Upon finishing this training, participants will be capable of:

• Leveraging digital channels efficiently to attract and convert new clientele.
• Conducting professional and captivating online sales interactions.
• Fostering customer loyalty via consistent and tailored follow-ups.
• Utilizing digital tools to refine customer relationship management.
• Implementing practical methods to boost conversion and retention rates.

Course Structure

• Engaging lectures accompanied by group discussions.
• Practical exercises employing digital tools and real-world scenarios.
• Realistic simulations of actual sales interactions.

Customization Opportunities

• The course content can be tailored to align with your organization's specific products, services, and digital sales strategy.

What will you gain

After the completion of this course, you will become a certified SMM strategy professional and obtain the qualifications below:

• Attain expertise in the essentials of the social media landscape
• Consolidate and master your existing social media knowledge
• Be competent to build outstanding Social Media Campaigns
• Successfully implement Social Media strategies and campaigns
• Effectively create compelling content to increase your online presence
• Attract a larger audience via communication with influencers
• Generate a social media strategy that works and brings results
• Study the current and future trends in the Social Media landscape
• Design an action plan that comprises the key knowledge and tools
• Become a certified SMM Strategist and achieve professional growth
• Possess the best knowledge and expert tips on the subject

This course covers advanced subjects such as link building, sophisticated keyword research, and various SEO tools. Participants will acquire some of the most effective techniques for optimizing their websites to maximize traffic from search engines. Upon completing NobleProg's Search Engine Optimization course, students in the online marketing sector may pursue careers as freelancers.

Over a 7-hour training session, participants explore the Google advertising ecosystem, including ad placement options and the advantages of various ad formats. This course is highly practical, with participants spending the majority of their time in a live Google Ads account, manually configuring a campaign guided by an experienced instructor.
In addition to setting up campaigns, attendees will learn essential optimization techniques to achieve their desired results.

The training is delivered by a practitioner who actively manages advertising campaigns on Google. The final 30 minutes of the course are reserved for a Q&A session, allowing participants to seek clarification on any questions regarding Google Ads.

Target Audience:
The Google Ads Basic Course is designed for individuals who already possess a foundational understanding of internet marketing and wish to expand their expertise by mastering Google's primary advertising platform.

This instructor-led, live training in Kenya (online or onsite) is designed for intermediate-level marketing professionals who aim to automate repetitive tasks, effectively nurture leads, and optimize customer engagement through workflow automation.

By the end of this training, participants will be able to:

• Utilize Make to automate marketing campaigns and lead nurturing workflows.
• Develop personalized customer journey maps via integrated platforms.
• Synchronize data across marketing tools such as Mailchimp, HubSpot, and social media platforms.
• Monitor and analyze automated workflows to optimize campaign performance.
• Adopt best practices for scalable marketing automation strategies.

Learning Outcomes:

• You will gain insight into the opportunities available within the field of internet marketing.
• You will understand the nuances of advertising platforms and the critical role of both SEO and analytics.
• You will learn how to develop a marketing strategy tailored to your needs and your company’s objectives.
• You will emerge with a clear understanding of strategy formulation and process implementation.
• You will learn how to effectively collaborate with other digital agencies.

Skills

• Strategy development
• Evaluating strategy performance
• Selecting priority platforms relevant to your business area
• Establishing efficient cooperation processes with agencies and assessing their outcomes

Attitudes

• Conscious management of marketing initiatives (whether by an internal team or an external agency) and the creation of digital strategies.
• Confidence in executing activities and awareness of the steps and tests undertaken.

This instructor-led, live training in Kenya (online or onsite) is aimed at beginner-level to intermediate-level marketers who wish to create, manage, and optimize advertising campaigns on major social media platforms.

By the end of this training, participants will be able to:

• Develop a structured approach to social media campaign creation.
• Set up and manage ad campaigns on Facebook, Google, and TikTok.
• Define campaign objectives and select the right ad formats.
• Identify and target the ideal audience for ad campaigns.
• Optimize ad performance using analytics and A/B testing.
• Allocate budgets effectively to maximize return on investment.

Target Audience

This program is tailored for all personnel who need a broader perspective on their specific area within the business, their distinct roles, and their contribution to enhancing the organization's overall performance.

Course Structure

The learning experience combines:

• Guided Discussions
• Slide-Based Presentations
• Practical Exercises

By the conclusion of the workshop, participants will be equipped to:

• Articulate the concept of 'brand' and identify ways to influence it
• Grasp the mechanisms behind Change strategies and the company’s role within them
• Outline the core principles governing business changes
• Recognize the critical nature of Customer and Stakeholder relationships for business success
• Define the financial components of the business and their specific department’s financial context
• Identify key elements of negotiation to achieve optimal outcomes for their area of responsibility