Course Outline
Foundamentals of AI in Administrative Settings
- Defining AI and its specific applications within administrative roles.
- A comparative overview of ChatGPT, Copilot, and Gemini.
- Navigating privacy protocols and security best practices when deploying AI.
Efficient Content Generation and Refinement via AI
- Composing and polishing professional email correspondence.
- Condensing extensive meeting minutes and long-form documents.
- Accelerating the creation of reports, proposals, and internal memos.
Optimizing Scheduling and Task Oversight with AI
- Utilizing AI to streamline calendar management and meeting coordination.
- Drafting session agendas and subsequent follow-up communications.
- Establishing reminders and task lists through Copilot or Gemini integrations.
Advanced Prompting and AI Interaction
- Techniques for constructing effective prompts to achieve superior outputs.
- Adjusting communication tone, stylistic elements, and formatting structures.
- Refining and correcting AI responses through iterative feedback.
Multilingual Capabilities and Accessibility Features
- Leveraging AI for accurate text translation.
- Crafting inclusive and accessible communication materials.
- Adapting language to effectively support diverse stakeholder groups.
Public Sector Applications and Case Studies
- Real-world examples of AI-integrated workflows within government agencies.
- Reviewing policies and regulatory guidance for AI adoption in public administration.
- Strategies for staying current with evolving tool capabilities.
Conclusion and Future Pathways
Requirements
- Fundamental digital proficiency and basic familiarity with standard office applications (such as Microsoft Word, Excel, and email clients)
- Experience with utilizing web-based software platforms
- No previous exposure to artificial intelligence tools is necessary
Target Learners
- Clerical and support staff
- Professional administrative officers
- Operational personnel within public sector organizations
Testimonials (7)
I got to learn more about Microsoft Copilot, something that I thought was the same as chatGPT but I got to discover more exciting options that I will forever use to make my life easy.
Thato Malapane - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
i liked the clear explanations and the examples used during the training was useful and also relatable.
SUNITA PERSAD - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
Learning more about how to use AI responsibly
Tshiamo Innocent - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
I like that I obtained more knowledge with regards to AI that I never had .
ANNELINE GOODMAN - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
Merging different data to give you one document.
Xolani Mahlalela - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
Knowledge of AI
Agnieszka Socha - Koenig & Bauer (CEE) Sp. z o.o.
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
Training and examples