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Duration 7 hours
Course Outline
ChatGPT in Public Service: An Introduction
- Understanding ChatGPT capabilities and mechanics
- Applications within governmental processes
- Strengths, constraints, and accountable usage
Crafting and Refining Official Correspondence
- Drafting memos, emails, and reports using AI
- Enhancing tone, clarity, and plain language standards
- Tailoring content for specific audiences and formats
Data Summarization and Key Information Extraction
- Condensing extensive policy or research materials
- Identifying critical points and actionable items
- Organizing insights for briefings and meetings
Strategic Prompt Engineering for Governmental Contexts
- Fundamentals and advanced prompting strategies
- Effective use of examples and role-based instructions
- Developing reusable templates for recurring administrative tasks
Multilingual Capabilities and Translation Support
- Translating internal and public communications
- Preserving professional tone across multiple languages
- Utilizing ChatGPT for inclusive and accessible language
Enhancing Productivity and Automating Tasks
- Ideation and brainstorming for new initiatives
- Generating content from structured data sources (e.g., tables)
- Creating outlines for presentations and briefings
Compliance, Security, and Ethical Considerations
- Navigating data privacy and information sharing risks
- Adhering to internal AI and IT governance policies
- Fostering public trust through responsible AI adoption
Course Wrap-up and Future Directions
Requirements
- Basic familiarity with digital tools commonly used in public sector settings
- No prior experience with AI or ChatGPT is necessary
- Experience in drafting, reviewing, or managing official communications is beneficial
Target Audience
- Public service teams and administrative personnel
- Policy analysts and government communication specialists
- Staff aiming to boost productivity through AI-enabled tools
Testimonials (1)
I got to learn more about Microsoft Copilot, something that I thought was the same as chatGPT but I got to discover more exciting options that I will forever use to make my life easy.