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 Duration 7 hours

Course Outline

ChatGPT in Public Service: An Introduction

  • Understanding ChatGPT capabilities and mechanics
  • Applications within governmental processes
  • Strengths, constraints, and accountable usage

Crafting and Refining Official Correspondence

  • Drafting memos, emails, and reports using AI
  • Enhancing tone, clarity, and plain language standards
  • Tailoring content for specific audiences and formats

Data Summarization and Key Information Extraction

  • Condensing extensive policy or research materials
  • Identifying critical points and actionable items
  • Organizing insights for briefings and meetings

Strategic Prompt Engineering for Governmental Contexts

  • Fundamentals and advanced prompting strategies
  • Effective use of examples and role-based instructions
  • Developing reusable templates for recurring administrative tasks

Multilingual Capabilities and Translation Support

  • Translating internal and public communications
  • Preserving professional tone across multiple languages
  • Utilizing ChatGPT for inclusive and accessible language

Enhancing Productivity and Automating Tasks

  • Ideation and brainstorming for new initiatives
  • Generating content from structured data sources (e.g., tables)
  • Creating outlines for presentations and briefings

Compliance, Security, and Ethical Considerations

  • Navigating data privacy and information sharing risks
  • Adhering to internal AI and IT governance policies
  • Fostering public trust through responsible AI adoption

Course Wrap-up and Future Directions

Requirements

  • Basic familiarity with digital tools commonly used in public sector settings
  • No prior experience with AI or ChatGPT is necessary
  • Experience in drafting, reviewing, or managing official communications is beneficial

Target Audience

  • Public service teams and administrative personnel
  • Policy analysts and government communication specialists
  • Staff aiming to boost productivity through AI-enabled tools

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