Course Outline
ITIL 4® OVERVIEW
- Introduction to ITIL®
- Key Concepts of ITIL®
THE ITIL® FRAMEWORK
- The Four Dimensions of Service Management
- The ITIL® Service Value System
THE ITIL® GUIDING PRINCIPLES
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
THE ITIL SERVICE VALUE SYSTEM
- Governance
- The Service Value Chain
- Continual Improvement
KEY ITIL PRACTICES
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
OTHER ITIL PRACTICES AND PREPARING TO THE EXAM
- General Management Practices
- Service Management Practices
- Technical Management Practices
ITIL® training course on this website are offered by NobleProg Polska sp. z o.o. - ATO by AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
Requirements
NA
Testimonials (7)
the way that i can organize myself
Octavian - SIemenes
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
information's provided and examples.
Ciprian N. - SIemenes
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
Simple examples where provided throughout the training. Sufficient breaks.
Francesca
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
The training was well structured, the information was presented very clear, the trainer had a warm attitude and engaged all the trainees into exercises. I liked very much the fact that there was continuous interaction between trainer and trainees, with clear examples and open questions. Also, I appreciate the tips and tricks shared to better understand/read a question and how to choose the right answer when the not sure.
Bianca Coman
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
The materials included all the information we need to take the exam and were very well organized. The trainer was very helpful, explained everything in detail, gave us examples, drew graphs and answered our questions, he made sure we all understood everything.
Alexia
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
The trainer, examples, the way of teaching
Ionut Cuibus
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
exam question, open discussion over raised examples for day to day business,