Course Outline
ITIL 4® OVERVIEW
- Introduction to ITIL®
- Key Concepts of ITIL®
THE ITIL® FRAMEWORK
- The Four Dimensions of Service Management
- The ITIL® Service Value System
THE ITIL® GUIDING PRINCIPLES
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
THE ITIL SERVICE VALUE SYSTEM
- Governance
- The Service Value Chain
- Continual Improvement
KEY ITIL PRACTICES
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
OTHER ITIL PRACTICES AND PREPARING TO THE EXAM
- General Management Practices
- Service Management Practices
- Technical Management Practices
ITIL® training course on this website are offered by NobleProg Polska sp. z o.o. - ATO by AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
Requirements
NA
Testimonials (10)
The trainer
Saeed - Bank Albilad
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
going through the questions to check if we understood the material; examples shared by Trainer; usage of MIRO
Patrycja - EY GLOBAL SERVICES (POLAND) SP Z O O
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
Training was led by Bartek in the way that I was not bored and I was I able to listen actively. I like the fact that we have been engaged to conversation and stayed on camera. It's good there are regular breaks, otherwise we could loose focus. Practical exercises were really good, maybe the first one could be a little bit more difficult:). In general it was great training and I thank you!
Alina - EY GLOBAL SERVICES (POLAND) SP Z O O
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
the energy of the trainer !
Hector Goycolea - EY GLOBAL SERVICES (POLAND) SP Z O O
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
The trainer was very open-minded, he always gave examples from real-life events and kept the training interactive asking us questions and giving us exercises
Daiana - Siemens S.R.L.
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
The real lfe simple examples and the highlight of the keywords to recall the terms
Eliza - Siemens S.R.L.
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
I liked everything
Florentin - Siemens S.R.L.
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
The training was interactive, well presented and explained.
Egon - Siemens S.R.L.
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
ITIL real life examples provided by the trainer
Cristian - Siemens S.R.L.
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
That he had an entertaining way of keeping you attentive and focused, it was not boring at all.