Course Outline
Understanding Assertiveness
- Defining assertiveness and distinguishing it from other behaviours.
- Differentiating between passive, aggressive, passive-aggressive, and assertive responses.
- Evaluating personal communication styles.
- Exploring the advantages of assertive communication in the workplace.
Building Confidence and Self-Awareness
- Identifying personal barriers to assertiveness.
- Challenging limiting beliefs to boost self-confidence.
- Understanding emotional triggers and managing responses effectively.
- Cultivating a positive and confident mindset.
Communicating with Confidence
- Applying principles of effective verbal and non-verbal communication.
- Practising active listening and asking impactful questions.
- Clearly and respectfully expressing opinions, needs, and expectations.
- Declining requests professionally while preserving relationships.
Understanding Others and Influencing Positively
- Recognising varied communication and behavioural styles.
- Adapting communication approaches to different personalities.
- Building rapport and trust.
- Utilising influencing techniques to drive positive results.
Managing Difficult Conversations
- Preparing for challenging discussions.
- Addressing conflict calmly and constructively.
- Responding with confidence to criticism, complaints, and difficult behaviour.
- Maintaining professionalism while managing emotions under pressure.
Practical Assertiveness Skills
- Giving and receiving constructive feedback.
- Negotiating solutions that benefit all parties.
- Applying assertiveness techniques in meetings, presentations, and daily work scenarios.
- Engaging in practical exercises and role-plays using real workplace situations.
Continuing Professional Development
- Reflecting on individual strengths and areas for growth.
- Developing a personal plan for assertiveness improvement.
- Setting SMART goals for ongoing development.
- Identifying opportunities to apply new skills within the workplace.
Requirements
None.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
