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Duration 21 hours
Course Outline
Module 1: Self-Awareness and Understanding Others
- Exploring the drivers behind individual behavior and actions
- Distinguishing between behaviors that align with business role requirements and those that do not
- The role of feedback in understanding how others perceive and interact with you
Module 2: Communication Dynamics
- Analyzing how we communicate with diverse audiences
- Weighing the pros and cons of different communication media
- Defining effective communication and outlining strategies to achieve it
- Applying understanding of thinking and learning styles to daily work tasks
Module 3: Emotional Intelligence
- The impact of emotions on workplace outcomes
- The significance of EQ compared to traditional IQ metrics
- Daniel Goleman’s five components of Emotional Intelligence:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Module 4: Delegation Effectiveness
- Defining the concept of delegation
- Navigating the key stages of the delegation process
Module 5: Transactional Analysis
- Understanding the reasons behind specific reactions to colleagues and clients
- Strategies for building strong rapport with peers and customers
- The advantages of establishing 'True Rapport' in professional relationships
Module 6: Stakeholder Management
- Techniques for satisfying stakeholder expectations
- Conducting stakeholder analysis across internal and external parties
Module 7: Managing Change
- Reviewing the nine key principles of change management
- Identifying common emotional responses to organizational change
- Understanding resistance to change and recognizing its potential benefits
Module 8: Conflict Resolution
- Identifying the root causes of conflict
- The stages of conflict management:
- Analyzing the nature of the conflict
- Assessing positions from both personal and counterpart perspectives
- Implementing resolution strategies
- Applying Kilmann’s Five Conflict-Handling Modes
- Strategies for bridging communication gaps
Testimonials (2)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
As it was a 1:1, the personalization of the content.
