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Course Outline
DAY ONE
- Defining the scope of Policies and Procedures
- Exploring the requirements and advantages of robust policies and procedures
- Tracing the connection between organizational values and procedural frameworks
- Determining when a specific policy or procedure is required
- Analyzing the impact of documentation on internal and external stakeholders
- Categorizing documentation types: Board, Management, HR, and others
- Outline the steps involved in creating effective documentation
- Applying useful writing style techniques
- Standard formats for structuring policies and procedures
DAY TWO
- Developing Procedural Frameworks
- Understanding the rationale for writing specific procedures
- Identifying key contributors for collaborative procedure writing
- Leveraging the benefits of a team-based approach to documentation
- Utilizing flowcharts to clarify processes within policies and procedures
- Methods for testing and validating policies and procedures
- Compiling a comprehensive Policies and Procedures Manual
- Considering physical layout and design aspects
- Crafting the Introduction Page
- Structuring the Table of Contents
- Finalizing the core Policies and Procedures content
- Including optional supplementary sections
- Executing Policies and Procedures
- Communicating changes and new requirements to users
- Ensuring organizational compliance with new standards
- Managing the process for updates and revisions
- The Policy and Procedure Verification Checklist
- Applying New Skills to Your Workplace Context
14 Hours
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
