Course Outline
DAY ONE
- Defining Policies and Procedures
- Understanding the Needs and Benefits of Effective Policies and Procedures
- How Policies and Procedures Stem from Organisational Values
- Determining When a Policy or Procedure is Required
- The Relationship Between Policies and Procedures and Both Internal and External Customers
- Types of Policies and Procedures: Board Policies, Management Policies, HR Policies, etc.
- Steps to Create Policies and Procedures
- Effective Writing Style Techniques
- Formats for Policies and Procedures
DAY TWO
- Developing Procedures
- Reasons for Writing a Procedure
- Who Should Assist in Writing a Procedure?
- The Benefits of Collaborative Procedure Writing
- Using Flow Charts to Draft Policies and Procedures
- Testing Policies and Procedures
- Preparing a Policies and Procedures Manual
- Physical Design Considerations
- Introduction Page
- Table of Contents
- Policies and Procedures Content
- Optional Sections
- Implementing Policies and Procedures
- Notifying Users
- Achieving Compliance
- Process for Updates and Changes
- Policy and Procedure Checklist
- Applying Learning to the Workplace
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
- Netherlands Business Support Office (NBSO) Indonesia
Course - High-Impact Communication Skills
The good relationship that was established from the outset with the trainer and the group. The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The active sessions.
