Get in Touch

Course Outline

Introduction to Communication

  • The communication process and its key stages
  • The significance of verbal and nonverbal communication
  • Tools and techniques for fostering effective dialogue

Core Principles of Effective Communication for Organizational Success

  • Self-assessment of personal communication styles
  • Common communication errors
  • Identifying communication barriers
  • Stages in the development of interpersonal contact
  • Differentiating between direct and telephone communication

Communication within Organizations

  • Networking and communication channels within the organization
  • Models of information flow and their optimization
  • Tasks and internal communication tools

Effective Conversations

  • Developing a self-image as both sender and receiver of messages
  • Factors influencing the quality of professional interactions among staff
  • Active listening as a cornerstone of effective communication
  • Obstacles to hearing and understanding speech
  • The art of asking effective questions
  • Psychological mechanisms and techniques for influence

Team Building Steps and Their Impact on Collaboration

  • Stages of team development: operational principles and potential hazards at each stage
  • Strategies for working through all stages
  • Identifying team roles and functions

Conflict and Competition: Key Challenges to Cooperation

  • Sources and types of conflicts
  • Strategies for conflict resolution
  • Competition within groups: benefits and drawbacks

Sources and types of conflicts

Harmony and positive relations with others: The concept of assertive behavior

  • Defining the concept of assertiveness
  • Understanding personal rights
  • Determining when to adopt an assertive stance
  • Behavioral types: aggressive, submissive, and assertive
  • Constructing "I" messages as a foundation for assertively expressing opinions, judgments, and emotions
  • Overcoming the fear of saying "no" and identifying internal barriers
  • Practicing self-affirming responses from one's own perspective

Mutual Respect: Navigating Agreement and Refusal

  • The ability to deny and decline requests appropriately
  • Skills in argumentation and debate
  • Recognizing manipulation tactics
  • Accepting negative and positive responses to various forms of criticism
  • Providing constructive feedback
 14 Hours

Testimonials (7)

Related Categories