Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Introduction to Communication
- The communication process and its key stages
- The significance of verbal and nonverbal communication
- Tools and techniques for fostering effective dialogue
Core Principles of Effective Communication for Organizational Success
- Self-assessment of personal communication styles
- Common communication errors
- Identifying communication barriers
- Stages in the development of interpersonal contact
- Differentiating between direct and telephone communication
Communication within Organizations
- Networking and communication channels within the organization
- Models of information flow and their optimization
- Tasks and internal communication tools
Effective Conversations
- Developing a self-image as both sender and receiver of messages
- Factors influencing the quality of professional interactions among staff
- Active listening as a cornerstone of effective communication
- Obstacles to hearing and understanding speech
- The art of asking effective questions
- Psychological mechanisms and techniques for influence
Team Building Steps and Their Impact on Collaboration
- Stages of team development: operational principles and potential hazards at each stage
- Strategies for working through all stages
- Identifying team roles and functions
Conflict and Competition: Key Challenges to Cooperation
- Sources and types of conflicts
- Strategies for conflict resolution
- Competition within groups: benefits and drawbacks
Sources and types of conflicts
Harmony and positive relations with others: The concept of assertive behavior
- Defining the concept of assertiveness
- Understanding personal rights
- Determining when to adopt an assertive stance
- Behavioral types: aggressive, submissive, and assertive
- Constructing "I" messages as a foundation for assertively expressing opinions, judgments, and emotions
- Overcoming the fear of saying "no" and identifying internal barriers
- Practicing self-affirming responses from one's own perspective
Mutual Respect: Navigating Agreement and Refusal
- The ability to deny and decline requests appropriately
- Skills in argumentation and debate
- Recognizing manipulation tactics
- Accepting negative and positive responses to various forms of criticism
- Providing constructive feedback
14 Hours
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality