Course Outline
Day 1
INTRODUCTION
- Background context
- Defining roles
- The importance of soft skills
- Perception, numeracy, and human nature
- Money, metrics, and market dynamics
1. COMMUNICATION – PARADOX, PURPOSE, AND INTENTION
- The purpose and intention behind communication
- To educate
- To inform
- To persuade
- Key takeaways
2. KNOW YOUR AUDIENCE
- Identifying your audience
- Worldviews, perspectives, and cognitive schemas
- Navigating jargon and diverse audiences
- Considerations for location and national context
- Adjusting level of abstraction
3. COMMUNICATION METHODS AND TOOLS
- Available tools
- Screen-based text and précis
- The rule of three
- Utilizing examples and analogies
4. STORYTELLING
- The universal appeal and hardwired nature of stories
- Applying storytelling in the workplace
- Techniques for crafting a narrative
- The role of non-verbal communication
- The enduring power of stories
Day 2
5. PRESENTING DATA AND INFORMATION
- Distinguishing between data and information
- Managing detail levels
- Establishing trusted sources
- Visualizing data and information
6. INTERPRETATION OF DATA
- Understanding confirmation bias
- Aligning communication intention
- Managing communication status
7. FEEDBACK
- Feedback models
- Situation, behavior, and impact (SBI) model
- Sandwich feedback model
- Pendleton feedback model
- Situation, task, action, and result (STAR) feedback model
- SAID feedback model
- Strategies for obtaining effective feedback
- Practicing active listening
- Methods for delivering effective feedback
- Providing constructive feedback
- Summary points
Day 3
8. COLLABORATION
- The rationale for collaboration
- Defining true collaboration
- Fostering a collaborative culture
- Key conclusions
9. COLLABORATION TOOLS
- Popular collaboration tools and suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- Criteria for selecting the right collaboration tool
10. ANALYSING YOUR COLLABORATION SKILLS
- The Johari window model
- Conciseness
- Assertiveness
- Basic assertion
- Empathic assertion
- Consequence assertion
- Discrepancy technique
- Repetition technique
- Fogging technique
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Self-awareness
- Self-management
- Social awareness
- Relationship management
12. PERSONAL BRANDING
- Managing disclosure and intent
- Building your personal brand
- Step 1: Define your objectives
- Step 2: Align with goals
- Step 3: Identify and engage the right audience
- Step 4: Active engagement
- Essential brand characteristics
13. POSITIVE ATTITUDE
- The history of Positive Mental Attitude (PMA)
- ‘Can-do’ spirit and confidence
- Cultivating and sustaining a PMA
- The essence of positivity
- Conclusion
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Prerequisite Knowledge and Skills
There are no mandatory prerequisites for this course; however, having some prior professional experience in any field is beneficial for maximizing the learning outcomes.
Target Audience
The course is ideally suited for professionals with a few years of experience. However, the content is universally applicable across most disciplines. It is particularly valuable for specialists who frequently need to explain complex or niche concepts to general audiences.
Testimonials (2)
We have to have the right strategies to communicate better and this training has given us that.
Louella Macasaet - Agile Marketing Consultancy
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
