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Course Outline
Core Principles of Effective Communication
The value of clear and succinct expression
- The 7 Cs of communication: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness
- Recognizing typical communication obstacles and strategies for resolution
- Distinguishing between formal and informal communication styles
Excellence in Verbal Delivery
- Articulation & Pronunciation: Delivering messages with precision and confidence
- Pacing & Tone: Achieving a professional and engaging demeanor
- Active Listening: The foundation of productive dialogues
- Navigating Challenging Discussions & Offering Constructive Feedback
Essential Business Writing Skills
Drafting with precision, accuracy, and brevity
- Grammar and punctuation: Identifying and correcting frequent errors
- Formatting emails, reports, and business correspondence for a professional impact
- Selecting appropriate tones for varied professional scenarios
Best Practices in Digital Correspondence
Professional email etiquette: Recommended practices and pitfalls to avoid
- Organizing emails for maximum impact and efficiency
- Managing sensitive or complex email interactions
- Leveraging AI and tools for grammar and tone verification
Wrap-up & Strategic Planning
- Summarizing key insights and personal reflections
- Committing to sustained personal improvement
Instructional Approaches
- Interactive Discussions & Exercises – Engaging participants through realistic scenarios
- Role-Playing & Simulations – Practicing effective verbal delivery
- Group Work & Peer Feedback – Learning from colleagues' writing and speaking patterns
- Practical Writing & Editing Tasks – Hands-on experience in refining business communication
Requirements
Intended Audience: Professionals aiming to refine their verbal and written English capabilities.
8 Hours
Testimonials (4)
The good relationship that was established from the outset with the trainer and the group. The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
the teacher
Maria Tudela - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The way Sarah conducts the course and explains things.
Maria Garcia Donday - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
Monika inspired me; She has great communication skills, communicates clearly and very direct, which I admire a lot
