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Course Outline

Foundational Tools

  • Define clear communication objectives
  • Ensure a shared understanding of roles
  • Identify the most effective requirements and processes for achieving communication goals
  • Recognize and leverage common ground for successful interactions
  • Team Exercise

The Communication Process

  • Stages of Communication
  • Message preparation
  • Tailoring the message
  • Message delivery
  • Identifying communication barriers
  • Communication Exercise: Case Studies

Communication Skills

  • Choice and Control
  • Emotional Intelligence
  • Four Key Components
  • Building Trust
  • Establishing Rapport
  • Outcome-oriented thinking
  • Active listening for comprehension
  • Expressing views without provocation
  • Asking questions for specificity
  • Summarizing key points

Influencing

  • Expanding your skill set
  • Influencing Framework
  • Guiding principles
  • Understanding personal needs and motivations
  • Developing an influencing strategy
  • Influencing Exercise: Planning and Practice

Challenging Situations: Understanding and Managing Conflict

  • Communicating non-defensively
  • Communication Exercise: Real-world scenarios
  • Facilitating team communication
  • Addressing problematic behaviors
  • Team Exercise: Navigating difficult situations

Summary and Action Plans

  • Review of lessons learned and plans for ongoing development
 21 Hours

Testimonials (7)

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