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Course Outline
Foundational Tools
- Define clear communication objectives
- Ensure a shared understanding of roles
- Identify the most effective requirements and processes for achieving communication goals
- Recognize and leverage common ground for successful interactions
- Team Exercise
The Communication Process
- Stages of Communication
- Message preparation
- Tailoring the message
- Message delivery
- Identifying communication barriers
- Communication Exercise: Case Studies
Communication Skills
- Choice and Control
- Emotional Intelligence
- Four Key Components
- Building Trust
- Establishing Rapport
- Outcome-oriented thinking
- Active listening for comprehension
- Expressing views without provocation
- Asking questions for specificity
- Summarizing key points
Influencing
- Expanding your skill set
- Influencing Framework
- Guiding principles
- Understanding personal needs and motivations
- Developing an influencing strategy
- Influencing Exercise: Planning and Practice
Challenging Situations: Understanding and Managing Conflict
- Communicating non-defensively
- Communication Exercise: Real-world scenarios
- Facilitating team communication
- Addressing problematic behaviors
- Team Exercise: Navigating difficult situations
Summary and Action Plans
- Review of lessons learned and plans for ongoing development
21 Hours
Testimonials (7)
The active sessions.
Monica Bueno Corral - Fundacion Mon Clinic Barcelona
Course - Effective communication skills
The trainer herself I’m learning presentation by observing how she did it
Linney
Course - Effective communication skills
I like all of them because it is what I want to improve my weakness.
Sarawut
Course - Effective communication skills
Love to learn with a lot of fun, it was not make me bored
Komsan
Course - Effective communication skills
Energy and motivation of instructor
Kriengkrai Nuntago
Course - Effective communication skills
The way Bushra conducted her training. Very helpful, effective and letting people feel safe to speak.
Chris Hsu
Course - Effective communication skills
Very Interactive