Conflict Management Training Course

This is a highly interactive course that combines individual and group discussions with practical skills exercises, empowering delegates to exchange ideas and elevate their proficiency.

Audience

Any individual seeking to improve their assertiveness skills.

Aim

The course is designed to boost confidence and enhance the delegate’s capacity to communicate with both colleagues and customers in a confident and assertive manner.

Objectives

Upon completing the programme, participants will be able to:

• Identify and overcome obstacles that hinder assertiveness.
• Recognize behavioural patterns in themselves and others, and acquire effective strategies to manage these traits.
• Engage in effective communication with diverse groups of people to foster mutually beneficial outcomes whenever feasible.
• Navigate and manage challenging situations with ease.

Objectives

This training aims to review and enhance the competencies required to achieve business goals, covering both individual performance and team collaboration. Participants will acquire key skills such as:

• Developing an effective personal communication style
• Practically analyzing communication barriers and applying active techniques to prevent them
• Fostering supportive professional relationships
• Strengthening teamwork effectiveness
• Understanding mutual influence between teams and organizational units
• Mastering various techniques for conflict management
• Transforming attitudes and behaviors to model constructive outcomes (e.g., adopting an assertive stance)

Training Methodology

The program is designed as an interactive experience where participants are actively engaged for over 80% of the duration. Each session follows a consistent structure: introducing new exercises to build awareness, delivering mini-lectures on relevant techniques (knowledge), and practicing new tactics (skills). Upon completion of each session, participants receive support materials summarizing the topics discussed.

The practical components are reinforced by mini-lectures that explain the theoretical foundations and fundamental psychological mechanisms underlying the exercises conducted in the training room.

Course Learning Outcomes

• Recognize the importance of regulating one's own behavior as a prerequisite for influencing others.
• Evaluate the advantages and limitations of different communication channels.
• Effectively manage relationships with both internal and external clients and stakeholders.

Training Format

The program combines high engagement through the following methods:

• Guided group discussions
• Presentation slides
• Practical exercises
• Real-world case studies

Audience

This course is designed for staff who need to gain a comprehensive understanding of the issues surrounding Communicating and Influencing:

• Colleagues
• Superiors
• Internal and external customers and stakeholders

Format of the course

The course employs a highly interactive approach combining:

• Facilitated discussions
• Slide presentations
• Exercises and case studies

By the end of the course, delegates will be able to:

• Recognize the importance of managing their own behaviour before attempting to influence others
• Evaluate the strengths and weaknesses of various communication media available
• Effectively manage internal and external customers and stakeholders
• Demonstrate strategies for handling difficult situations encountered in the workplace

As the pace of change accelerates with digital business and Business 3.0, organization boundaries and alliances are constantly shifting. To survive and thrive in this new knowledge economy, teams and individuals need to learn how to resolve conflict more effectively while maintaining long term relationships. Unfortunately, most professionals receive very little education in effective conflict resolution, leading to situations where conflict is either avoided, responses are passive agressive, or even worse, schoolyard bullying becomes the dominent means of winning conflict.

This instructor-led, live training (onsite or remote) is aimed at executives, leaders, teams and business individuals who wish to learn how to resolve conflict using practical, simple to follow yet highly effective conflict models. By the conclusion of the course, you will have experience with 14 powerful plug-and-play tools that can help you resolve conflict while maintaining positive relationships in the workplace.

By the end of this training, participants will be able to:

• Identify the 5 stages of effective conflict resolution.
• Agree how to deal with conflict before it starts
• Manage themselves positively through conflict.
• Work with proven methods to resolve conflict faster and more effectively
• Rehearse conflict to achieve a better outcome
• Learn from conflict to approach future conflicts differently.

The program includes simulations, role playing activities, and interactive workshops to give you the necessary practical experience. The course has an empahsis on fun, interactive, practical, visual and analogy based learning to help embed the models while moving at a fast pace. You can expect to hear about topics ranging from buildings, to emotions, to preparing your conflict dish, to lemmings, leading 20th Century pyschologists, Harvard Business models, Yogic breathing, kidnapping, rice, chairs and Les Miserables.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Target Audience

• Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with : 
  • Their colleagues
  • Their bosses
  • Their internal and external customers and stakeholders

Course Objectives

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders

Format

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and 
• Case Studies

This two-day programme is tailored for individuals aiming to secure superior results in negotiations with clients, vendors, and internal teams. It imparts the strategies and techniques employed by successful negotiators while fostering the self-assurance required for success.

Participants will explore various negotiation styles and learn how to enhance their personal influence while safeguarding key relationships. The course is highly interactive, blending lectures, discussions, coaching, and practical exercises.