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Course Outline

  • Understanding one's own personality type and related ways of experiencing emotions.
  • Developing competence in recognizing and working with emotions.
  • Increasing effectiveness in transforming difficult emotions, coping with stress.
  • Developing skills in dealing with difficult emotions of employees, customers.
  • Communication and awareness of one's own emotions
  • Words have power
  • Working on one's own Goleman's emotional model
  • Understanding one's own emotional effectiveness
 14 Hours

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