Course Outline
Foundations of Change
• “Seescapes” and “Soundscapes” – recognizing change as a constant in professional and personal life
• Aligning Business Strategy with Change
• Assessing Current Organizational Position
• Key Drivers of Change
• Business Drivers of Change
• McGahan’s Trajectories of Industry Change
• Competitive Strength and Competitive Advantage
Preparing for Change
• Reasons for Change Failure
• Causal Model of Change
• Financial Perspective
• Managing Performance
• Customer Perspective
• Business Process Perspective
• Learning and Growth Perspective
• The Balanced Scorecard
• Organizational Fitness Model
• Change within Teams
• Force Field Analysis
• Porter’s Five Forces
• McKinsey 7S Framework
• Assessing Change Readiness
• Organizational Fitness
• Timing of Change
People and Change
• Typical Reactions to Change
• Personal Impact of Change
• The Emotional Loop
• Stakeholder Mapping
• Stakeholder Management
• Creating Stakeholder Value
• RACI Analysis
• Motivation to Change
• Stakeholders vs. Shareholders
• Delighting Clients and Customers through Change
Leading and Managing Change
• Review of Day Three
• Strategies for Leading and Managing Change
• Communicating Change
• The “Skyscraper” Model for Communicating Change
• Winning Hearts and Minds
• Delegation, Empowerment, and Trust
Culture and Change
• Review of Day Four
• Cultural Dimensions of Change
• Building a Learning Organization
• Single and Double Loop Learning
• Systems Thinking
• Detailed Action Planning Session
• Integrating Concepts
• Summary and Conclusions
Testimonials (2)
training and feedback
Jochen Jung - Bachem
Course - DZM – delegating tasks and motivating employees
Promoting the interaction between people.
