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Course Outline

1. Introduction to Lean Thinking (2 hours)

  • Defining Lean: Origins and historical evolution.
  • Core Lean Principles: Value, Flow, Pull, and Perfection.
  • Identifying types of waste (muda) in service industries.

2. Applying Lean to Requirements and Project Management (4 hours)

  • Capturing Voice of the Customer (VOC).
  • Prioritization frameworks: MoSCoW, WSJF, and the Effort-Impact Matrix.
  • A3 Thinking: Structure and practical application.
  • Comparative overview: Lean vs. Agile vs. Six Sigma.

3. Lean Kanban (4 hours)

  • Core components and fundamentals of the Kanban system.
  • Effective board management strategies.
  • Understanding Pull systems and Work In Progress (WIP) limits.
  • Key flow metrics: Lead Time, Cycle Time, and Takt Time.

4. Lean in Operational Processes (4 hours)

  • Value Stream Mapping (VSM) techniques.
  • Identifying waste within banking workflows.
  • Applying KAIKAKU for breakthrough improvement.

5. Additional Lean Tools (2 hours)

  • GEMBA (going to the source).
  • KAIZEN (continuous improvement).
  • Root cause analysis: Ishikawa diagrams and the 5 Whys method.
  • POKA-YOKE (mistake-proofing).

Summary and Recommended Next Steps

Requirements

  • Solid grasp of fundamental project management concepts.
  • Practical experience with process workflows in business or banking settings.
  • Basic familiarity with Agile or Lean frameworks.

Target Audience

  • Process managers and analysts.
  • Project managers within banking and financial services.
  • Professionals focused on requirements engineering and continuous process improvement.
 16 Hours

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