Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Duration 7 hours
Course Outline
Comprehending Workplace Sensitivity
- Defining the concepts of sensitivity and respect in professional contexts
- The influence of verbal tone, word choice, and body language
- Developing awareness of cultural, personal, and social distinctions
Identifying and Managing Unconscious Bias
- Exploring how biases develop and affect decision-making processes
- Examining examples of microaggressions and inadvertent offenses
- Implementing practical strategies to mitigate bias and ensure fairness
Empathy and Emotional Intelligence
- Gaining insight into the perspectives and emotions of others
- Practicing active listening and communicating with compassion
- Utilizing empathy to bolster trust and collaborative efforts
Navigating Sensitive Situations
- Addressing conflict or perceived offense in a constructive manner
- Sustaining professionalism during high-pressure moments
- Transforming challenging conversations into learning opportunities
Cultivating an Inclusive Environment
- Encouraging mutual respect, transparency, and shared accountability
- Advocating for inclusive behaviors in daily interactions
- The role of leadership in exemplifying sensitive conduct
Practical Application and Reflection
- Scenario-based exercises focused on sensitive workplace issues
- Group discussions to share insights and reflections
- Creating a personal action plan to integrate sensitivity principles
Conclusion and Future Actions
- Recapping essential concepts and best practices
- Reinforcing the commitment to ongoing awareness and respect
- Establishing guidelines for sustaining long-term inclusivity
Requirements
- Background in team-based or client-facing roles
- A willingness to engage in self-reflection and group discussions
- No previous experience in diversity or inclusion is necessary
Target Audience
- Staff and team leaders committed to promoting respect and inclusion
- Managers looking to foster empathy and awareness among their teams
- Organizations dedicated to enhancing a culture of sensitivity and mutual understanding
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
