Course Outline
Communication and Collaboration
- Communication – what communication style is and why it is important for effective goal communication, motivation, and interaction with the team and colleagues
- Components of effective communication
- Effective communication – tools and techniques
The modern "manager" – models of collaboration with the team and team self-organization
- If people "want to want to," the entire team has a chance to perform well
- "Desire" for independent decision-making
- Aim for the same goal
- What people want is different from what they are capable of
- Supporting effective team self-organization as a system
- Learn through experience
Communication – Fundamentals:
- Principles of effective communication,
- Leadership style and reactions,
- Proactive communication
- Barriers and distortions,
- Feedback
- Tools and techniques for effective communication.
Roles and Communication Styles:
- Diagnosis and identification of preferred communication roles and styles
- Effective communication between roles and communication styles,
- Colors in communication – foundation for effective collaboration
Conflicts:
- Problems and conflicts – characteristics and potential causes,
- "Conflict Spiral",
- Effective problem and conflict resolution
Communication with the Environment:
- The communication process,
- Communication plan,
- Information management,
- Communication with the environment,
-
Partnership and collaboration in the organization - SRMM® model
- Maturity levels of the model - Spontaneous (Ad hoc)
- Procedural
- Relational
- Integrated Collaboration
- Predictive
-
Who do I collaborate with?
- Partner Identification
- Mapping Partner Interactions
- Improvement Plans
Summary – good and bad practices in communication and team management
Requirements
This training is designed to be interactive, with participant engagement comprising over 80% of the time. Each session follows a similar dynamic: an opening exercise to build new habits (awareness-building), a mini-lecture on techniques (knowledge), and exercises for new tactics and skills (skill-building). After each session, participants receive supplementary materials related to the discussed content. The practical component is summarized with mini-lectures providing theoretical foundations and explaining key psychological mechanisms that participants experience during the training.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
the exercises and the way the trainer was explaining
Sorana Haiduc - Ness
Course - Stress Management and Prevention
1. Methodology 2. Its structure and usability 3. Real, practical examples and excercises
