Course Outline
Communication and Collaboration
- Communication – what communication style is and why it matters in effectively communicating goals, motivating, and interacting with the team and colleagues
- Components of effective communication
- Effective messaging – tools and techniques
The Modern 'Boss' – Team Collaboration Models and Team Self-Organisation
- When people 'want to do it', the whole team has the potential to perform exceptionally well
- The 'will' to make decisions independently
- Aiming for a common goal
- Ensuring people want to achieve one thing while being capable of another
- Supporting the effective self-organisation of the team as a system
- Learning through experience
Communication – Fundamentals
- Principles of effective communication
- Leadership style and reactions
- Proactive communication
- Barriers and disruptions
- Feedback
- Tools and techniques for effective communication
Roles and communication styles:
- Diagnosing and identifying preferred roles and communication styles
- Effective communication between different roles and communication styles
- Colours in communication – the basis for effective collaboration
Conflict
- Issues and conflicts – characteristics and potential causes
- The 'Conflict Spiral'
- Effective resolution of problems and conflicts
External Communication
- The communication process
- Communication planning
- Information management
- External communication
- Partnership and collaboration in the organisation - SRMM® model
- Levels of the maturity model - Ad hoc (Spontaneity)
- Procedural (Procedures)
- Relational (Relational)
- Integrated (Integrated collaboration)
- Predictive (Predictability and forecasting)
- Who do I collaborate with?
- Identifying Partners
- Mapping interactions with Partners
- Improvement plans
Summary - Good and Bad Practices in Communication and Team Management
Requirements
This training is designed as an interactive experience, where participant engagement exceeds 80% of the time. Each session follows a similar dynamic: an opening exercise to build new habits (raising awareness), a mini-lecture on techniques (knowledge), and exercises in new tactics and techniques (skills). At the end of each session, participants receive supporting materials related to the discussed topics. Practical content is reinforced by mini-lectures that provide theoretical foundations and explain the basic psychological mechanisms participants experience during workshop activities.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
