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Course Outline

Understanding 'Brand'

  • Defining what a 'brand' entails
  • Identifying your company’s specific brand identity
  • Actions you can take to strengthen your company’s brand

Foundational Change Strategies

  • The necessity for managers to continuously evaluate their section’s status relative to peers and competitors, implementing proactive rather than reactive changes
  • Introduction to the 'STARS' model for Change Strategies and Planning

Change Management

  • Analysis of factors that led to the success of previous changes
  • Examination of reasons behind the failure of past change initiatives
  • Key lessons learned from change efforts both within your company and externally
  • Application of the 9 Change principles in practice
  • Overview of Lewin’s model of Change Implementation
  • Introduction to the Change Kaleidoscope framework

The Psychological Impact of Change

  • Assessing current emotions: How am I feeling? How are my colleagues feeling?
  • Predicting emotional responses as the change process unfolds

Customer and Stakeholder Relationships

  • Defining 'Customer'
  • Defining 'Stakeholder'
  • Strategies to maximize the value of every Customer and Stakeholder interaction
  • Understanding the Service-Profit Chain

Financial Dimensions of Business

  • Financial Statements:
    • Balance Sheets
    • Profit & Loss Accounts
    • Financial Forecasts
    • Budgets
    • Cash-Flow Forecasts
    • Business Cases

Establishing Objectives

  • Vision and Mission Statements
  • Setting objectives to fulfill Mission Statements
  • Performance management techniques to surpass agreed-upon objectives

Negotiating for Optimal Results

  • Effective Communication in Negotiation
  • The significance of delivering powerful Presentations
  • Exploring various Negotiating Strategies
  • Comparing different strategic approaches
  • Building Rapport
  • The 3-phase Negotiating Process
 21 Hours

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