Online Microsoft Training in Kenya

Microsoft 365 is a comprehensive suite of cloud-based productivity and collaboration tools featuring Teams, OneDrive, Planner, and Copilot, designed to streamline modern workplace workflows.

This instructor-led, live training, available both online and onsite, targets intermediate-level professionals seeking to leverage Microsoft 365 capabilities to enhance productivity, governance, and cross-team collaboration.

Upon completing this training, participants will be able to:

• Configure and manage Teams to facilitate effective team collaboration and meeting etiquette.
• Utilize OneDrive for secure file storage, sharing, and version control.
• Plan and track work using Planner and integrate tasks seamlessly into team workflows.
• Harness Copilot to expedite document drafting, generate meeting summaries, and extract data insights.

Course Format

• Interactive demonstrations paired with guided, hands-on labs.
• Scenario-driven exercises that reflect real-world organizational workflows.
• Practical sessions focused on configuration, governance, and best practices for user adoption.

Course Customization Options

• We can tailor examples, governance checklists, and hands-on labs to align with your organization's specific policies and environment.

Microsoft 365 offers a robust suite of tools for building enterprise-grade knowledge management systems, seamlessly integrating SharePoint, Teams, Power Automate, and Power BI to organize, consolidate, and visualize information effectively. This course delves into the creation of dynamic intranet dashboards, the interlinking of data sources, and the implementation of structured workflows to boost collaboration and knowledge sharing across teams.

This instructor-led, live training (available online or onsite) is designed for advanced professionals seeking to develop and oversee sophisticated knowledge management frameworks using Microsoft 365 tools.

Upon completion of this training, participants will be equipped to:

• Design advanced knowledge management systems utilizing Microsoft 365 tools.
• Construct interconnected SharePoint sites and Teams channels to facilitate information flow.
• Automate content workflows via Power Automate.
• Create Power BI dashboards for knowledge visualization and reporting.
• Enhance governance, access control, and version management across shared repositories.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical implementation sessions.
• Hands-on configuration within a live Microsoft 365 environment.

Course Customization Options

• For requests regarding customized training for this course, please contact us to arrange.

Microsoft Intune serves as a cloud-based endpoint management solution, empowering organizations to securely oversee users, devices, and applications. It offers robust tools for configuration, compliance, and protection across Windows, macOS, iOS, and Android ecosystems.

This instructor-led live training, available online or onsite, is designed for intermediate to advanced IT professionals looking to deploy, configure, and manage enterprise devices using Microsoft Intune alongside related Microsoft 365 technologies.

Upon completion of this training, participants will be able to:

• Implement and manage Microsoft Intune for effective endpoint management.
• Configure device enrollment, compliance standards, and security policies.
• Deploy and safeguard enterprise applications using Intune.
• Integrate Intune with Microsoft 365, Entra ID, and Defender for Endpoint to achieve unified management.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical practice.
• Hands-on implementation within a live-lab environment.

Course Customization Options

• To request customized training for this course, please contact us to arrange accordingly.

Microsoft 365 offers a comprehensive suite of integrated productivity tools designed to foster collaboration, deliver data-driven insights, and streamline workflow automation through applications such as Excel, Word, PowerPoint, Outlook, and Copilot.

This instructor-led training, available either online or onsite, is tailored for intermediate-level professionals eager to master Microsoft 365 tools and AI-powered features. The goal is to enhance decision-making, communication, and overall organizational efficiency.

Upon completion of this training, participants will be equipped to:

• Utilize advanced Excel techniques and automation tools to inform business and leadership strategies.
• Craft compelling PowerPoint presentations leveraging storytelling and data visualization methods.
• Create, format, and collaborate on professional documents in Word, supported by Copilot.
• Boost productivity and manage time effectively by harnessing Outlook and AI-driven features across the Microsoft 365 ecosystem.

Format of the Course

• Interactive lectures and discussions.
• Practical exercises and scenario-based practice.
• Real-world application using Microsoft 365 tools in a live-lab setting.

Course Customization Options

• For a customized training experience, please contact us to make arrangements.

Microsoft To Do is a cloud-based task management application designed to help individuals and teams organize, prioritize, and manage tasks across devices with seamless integration into Microsoft 365.

This instructor-led, live training (available online or onsite) is aimed at beginner to intermediate-level professionals who wish to leverage Microsoft To Do not only for personal productivity but also as a powerful collaborative tool integrated with Microsoft 365 applications.

Learning Objectives

By the end of this training, participants will be able to:

• Set up and configure Microsoft To Do across devices and integrate it with Microsoft 365.
• Create, organize, and prioritize tasks and lists for both personal and team use.
• Collaborate effectively by sharing lists, assigning tasks, and monitoring progress.
• Enhance workflows by using Microsoft To Do alongside Outlook, Teams, and Planner.
• Apply productivity best practices and advanced techniques for long-term adoption.

Format of the Course

• Interactive lecture and discussion.
• Hands-on exercises and guided labs.
• Practical team collaboration simulations.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Microsoft To Do is a cloud-based task management application designed to help individuals and teams organize, prioritize, and manage tasks across devices with seamless integration into Microsoft 365.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to use Microsoft To Do to manage tasks effectively, boost productivity, and collaborate better with teams.

By the end of this training, participants will be able to:

• Set up and configure Microsoft To Do for personal and team use.
• Create, organize, and prioritize tasks efficiently.
• Integrate To Do with Outlook, Teams, and other Microsoft 365 tools.
• Apply productivity best practices using To Do features.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Microsoft System Center Data Protection Manager (DPM) serves as Microsoft's comprehensive enterprise backup and recovery solution, designed to safeguard critical workloads including file servers, databases, and virtual machines.

This instructor-led training, available both online and onsite, targets intermediate-level IT professionals seeking to deploy, configure, and manage DPM to secure data and maintain business continuity.

Upon completing this course, participants will be equipped to:

• Install and configure DPM servers and agents.
• Establish and manage protection groups.
• Execute backup and recovery procedures.
• Integrate DPM with broader disaster recovery strategies.

Course Format

• Engaging lectures and discussions.
• Extensive practical exercises.
• Hands-on implementation within a live-lab environment.

Customization Options

• For tailored training arrangements, please get in touch with us.

This instructor-led, live training in Kenya (online or onsite) targets beginner to intermediate business users who wish to improve their productivity and digital collaboration using Microsoft Teams, OneDrive, and Outlook.

Upon completion of this training, participants will be able to:

• Create, manage, and utilize teams and channels effectively in Microsoft Teams.
• Utilize tags, mentions, and app integrations in Teams to streamline communication.
• Store, organize, and securely share files in OneDrive, adhering to best practices.
• Recover documents via version history and collaborate on files in real time.
• Manage advanced email functions and shared calendar scheduling in Outlook.

This instructor-led, live training in Kenya (online or on-site) targets beginner to intermediate users who wish to improve team productivity and streamline everyday workflows using Outlook, OneDrive, Teams, Planner, and Forms.

By the end of this training, participants will be able to:

• Organize and manage communication effectively with Outlook.
• Store, share, and collaborate on files using OneDrive.
• Conduct meetings, chats, and team collaboration with Microsoft Teams.
• Plan and track tasks efficiently using Microsoft Planner.
• Create and analyze online surveys and quizzes with Microsoft Forms.

Microsoft Exchange Server serves as a comprehensive messaging platform, offering robust capabilities for email, calendar management, contacts, and task coordination.

This instructor-led training, available either online or on-site, is designed for IT professionals with intermediate skills who aim to install, configure, manage, and troubleshoot Microsoft Exchange Server environments effectively.

Upon completing this training, participants will be equipped to:

• Install and configure Microsoft Exchange Server.
• Implement disaster recovery plans and anti-malware safeguards.
• Configure message transport and facilitate migration to Exchange Online.
• Troubleshoot common issues and maintain server availability.

Course Format

• Engaging lectures and group discussions.
• Extensive exercises and practical application.
• Hands-on implementation within a live-lab environment.

Customization Options

• For tailored training sessions, please reach out to us to discuss your specific needs.

Microsoft OneNote serves as a digital notebook tool designed for organizing, sharing, and collaborating on information across teams and various devices.

This instructor-led, live training, available both online and onsite, targets professionals with little to moderate experience in OneNote who manage or coordinate digital information. The course aims to help participants utilize Microsoft OneNote effectively to organize notes, coordinate team knowledge, and enhance collaborative workflows.

Upon completion of this training, participants will be able to:

• Organize personal and team notes using notebooks, sections, and pages.
• Share and collaborate in real-time on OneNote content.
• Embed and link files, emails, and meeting notes into a unified workspace.
• Integrate OneNote with Microsoft 365 apps like Teams, Outlook, and Planner.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of Microsoft OneNote in sample collaboration scenarios.
• Guided exercises focused on note-taking, content organization, and teamwork.

Course Customization Options

• To request a customized training for this course based on your department's workflows or internal tools, please contact us to arrange.

This instructor-led, live training in Kenya (online or onsite) is designed for beginner-level leadership teams who wish to effectively manage and coordinate tasks using Microsoft Planner and its related tools, leading to enhanced productivity and collaboration across the organization.

By the conclusion of this training, participants will be able to:

• Create, manage, and track tasks and projects efficiently using Microsoft Planner, which boosts team coordination and project visibility.
• Organize and prioritize personal tasks, share task lists, and collaborate on tasks using Microsoft To Do.
• Leverage Microsoft Loop components for real-time collaboration, integrating them smoothly into projects and meetings to enhance communication and information sharing among team members.
• Design and manage custom lists tailored to specific project requirements, automate workflows, and integrate Lists with other Microsoft 365 tools for more efficient task tracking.

This instructor-led, live training in Kenya (online or onsite) is tailored for beginner-level business professionals aiming to acquire the skills needed to effectively utilise Teams, Word, and Excel within a management context.

Upon completing this training, participants will be able to:

• Gain a thorough understanding of Microsoft 365.
• Navigate and leverage Microsoft Teams for communication, collaboration, and project management.
• Develop proficiency in creating, formatting, and managing Word documents.
• Use Excel for data entry, manipulation, and analysis.
• Explore methods to integrate Microsoft 365 applications for seamless workflows.

This course explores the various methods and best practices aligned with business and technical requirements for modeling, visualizing, and analyzing data using Power BI. It demonstrates how to access and process data from diverse sources, encompassing both relational and non-relational data. The course also covers the implementation of robust security standards and policies across the Power BI ecosystem, including datasets and groups. Additionally, it addresses the management and deployment of reports and dashboards to facilitate effective sharing and content distribution.

Microsoft System Center Operations Manager (SCOM) serves as a robust monitoring solution designed to guarantee the availability, performance, and reliability of IT services across data centers and applications.

This instructor-led live training, available either online or onsite, is tailored for intermediate-level IT professionals looking to deploy, configure, and manage SCOM for enterprise-level monitoring and alerting.

Upon completion of this training, participants will be equipped to:

• Install and configure System Center Operations Manager.
• Establish monitoring rules, alerts, and reports.
• Integrate SCOM with other System Center components.
• Troubleshoot and optimize performance within monitored environments.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical sessions.
• Hands-on implementation within a live-lab environment.

Customization Options

• For inquiries regarding customized training for this course, please contact us to make arrangements.

This instructor-led, live training in Kenya (online or onsite) is aimed at intermediate-level IT professionals who wish to manage and secure an organization's IT environment using Microsoft 365.

By the end of this training, participants will be able to:

• Deploy and manage Microsoft 365 services such as Intune, MDM, and Autopilot.
• Configure and enforce security policies using Windows Defender and other Microsoft 365 security tools.
• Monitor and troubleshoot devices and applications within a Microsoft 365 environment.
• Understand and implement compliance and data protection measures in Microsoft 365.
• Manage Microsoft 365 security services such as Microsoft Secure Score, Exchange Online Protection, Safe Attachments, and Safe Links.
• Implement compliance solutions using Microsoft Purview, data loss prevention, and sensitivity labels.

This instructor-led, live training in Kenya (online or onsite) is designed for intermediate-level IT professionals seeking to manage and secure their organization's IT environment using Microsoft 365.

Upon completion of this training, participants will be able to:

• Deploy and manage Microsoft 365 services, including Intune, MDM, and Autopilot.
• Configure and enforce security policies using Windows Defender and other Microsoft 365 security tools.
• Monitor and troubleshoot devices and applications within a Microsoft 365 environment.
• Understand and implement compliance and data protection measures in Microsoft 365.
• Apply best practices for Microsoft 365 administration and security.

This instructor-led live training in Kenya (online or on-site) is designed for anyone looking to leverage Microsoft OneNote for effective note management and increased productivity.

By the end of this training, participants will be able to:

• Grasp the basics and features of OneNote.
• Create, organize, and edit notes using OneNote.
• Integrate notes with other applications.

About This Course

This course provides learners with the essential skills needed to deploy and configure System Center 2012 R2 Operations Manager. Through practical, hands-on labs, students will master the following areas:

• Architecting and implementing a System Center 2012 R2 Operations Manager Management Group.

• Upgrading and migrating from an existing Operations Manager 2007 R2 Management Group to System Center 2012 Operations Manager, System Center 2012 SP1 Operations Manager, and System Center 2012 R2 Operations Manager.

• Understanding the fundamental elements of Management Packs, including Object Discoveries, Rules, Monitors, Targeting, and Run As Accounts and Profiles. This includes the process of authoring Management Packs.

• Configuring fabric and application monitoring within System Center 2012 R2 Operations Manager, covering both datacenter and cloud resources such as networking, storage, and compute.

• Setting up monitoring for .NET and Java-based applications using Application Performance Monitoring.

• Configuring end-to-end service monitoring, which involves synthetic transactions and Distributed Application Diagrams.

• Configuring Dashboards, Service Level Tracking Reporting, and the SharePoint Web Part to facilitate the visualization of critical performance and availability metrics.

• Customizing the Operations Manager Console to address the specific needs of various application support teams.

• Integrating Operations Manager with other System Center 2012 R2 components and extending monitoring capabilities to encompass key business processes and procedures.

• Troubleshooting an Operations Manager Management Group and executing disaster recovery procedures, such as database and management server recovery.

• Utilizing new features in System Center 2012 R2, including integration with System Center Advisor, Team Foundation Server, IntelliTrace, and managing Windows Azure.

Audience Profile

The primary audience for this course includes cloud and datacenter administrators who are new to System Center 2012 R2 Operations Manager and are tasked with its deployment, configuration, and operation within their cloud or datacenter environments. The secondary audience comprises cloud and datacenter administrators who are already familiar with Operations Manager and wish to enhance their skills by learning the new features introduced in System Center 2012 Operations Manager, System Center 2012 SP1 Operations Manager, and System Center 2012 R2 Operations Manager.

At Course Completion

Upon completing this course, students will be capable of:

• Planning the deployment of System Center 2012 R2 Operations Manager, including:
  • Defining hardware and software requirements.
  • Describing security considerations.
  • Architecting a highly available System Center and Microsoft SQL Server platform utilizing Microsoft SQL Server AlwaysOn.
  • Planning for migration and upgrade scenarios to System Center 2012 R2 Operations Manager.
• Customizing the Operations Console with User Roles.
• Performing various methods of Agent deployment with System Center 2012 R2 Operations Manager.
• Implementing key Management Pack concepts and elements, including Management Pack Templates.
• Configuring Notifications, Reporting, and Service Level Tracking in System Center 2012 R2 Operations Manager.
• Configuring the following:
  • Audit Collection Services.
  • Agentless Exception Monitoring.
  • Operations Manager SharePoint Web Part in System Center 2012 R2 Operations Manager.
• Configuring Application Performance Monitoring and Network Device monitoring in System Center 2012 R2 Operations Manager.
• Configuring dashboards and widgets in System Center 2012 R2 Operations Manager.
• Describing how to utilize new cloud-based features, including System Center Global Service Monitor and System Center Advisor.
• Configuring integration between System Center 2012 R2 Operations Manager and other System Center 2012 R2 components.
• Troubleshooting an Operations Manager Management Group.
• Performing disaster recovery in System Center 2012 R2 Operations Manager.

About This Course

This instructor-led training course, spanning three days, is designed to meet the needs of IT professionals responsible for administering, configuring, and operating Office 365 services within hybrid environments, where some infrastructure remains on-premises. The curriculum also covers the management of identities, authentication mechanisms, and supporting technologies essential for Office 365. Participants will focus on acquiring the skills necessary to administer and troubleshoot an Office 365 tenant, along with key services such as Exchange Online, SharePoint Online, and Skype for Business. Additionally, the course addresses services like Azure Multi-Factor Authentication (MFA), Azure Active Directory Identity Protection, and Azure Active Directory Privileged Identity Management, all viewed through the lens of hybrid deployment. Attendees will gain comprehensive knowledge on leveraging Office 365 services for both cloud-based and on-premises resources.

At Course Completion

• Articulate the Office 365 administration tools and licensing options available.
• Deploy and configure directory synchronization within an Office 365 environment.
• Plan hybrid configurations involving Exchange Server and Exchange Online.
• Execute the deployment of an Exchange Server hybrid configuration.
• Describe and deploy Skype for Business and Teams within a hybrid deployment framework.
• Deploy SharePoint and OneDrive for Business in a hybrid setting.
• Explain and implement various authentication methods in a hybrid Office 365 deployment.

Course Overview

This three-day, instructor-led programme is designed for individuals aspiring to become database professionals or those whose current roles are increasingly involving database responsibilities. The course provides a comprehensive overview of essential database concepts, including various database types, relevant database languages, and fundamental design principles.

Target Audience

The primary participants for this course are professionals transitioning into database-related roles or those whose existing responsibilities have expanded to include database technologies.

Learning Outcomes

Upon successful completion of this course, learners will be equipped to:
• Explain core database concepts within the context of SQL Server 2016
• Identify and describe the database languages utilized in SQL Server 2016
• Outline data modelling methodologies
• Differentiate between normalization and denormalization techniques
• Detail relationship types and their implications in database design
• Assess the impact of database design choices on system performance
• Recognize commonly used database objects

About This Course

This three-day Instructor-Led Training (ILT) programme is designed to meet the needs of IT professionals involved in administering, configuring, troubleshooting, and managing Office 365 services. The curriculum covers essential topics such as identities, dependencies, prerequisites, and supporting technologies. Emphasis is placed on the skills required to manage and resolve issues within an Office 365 tenant, focusing on core services including Exchange Online, SharePoint Online, and Teams. The course also provides comprehensive coverage of security and compliance capabilities inherent to Office 365.

Audience Profile

This programme is intended for IT professionals and system administrators seeking to master administration and troubleshooting techniques within Office 365. Participants are expected to possess a minimum of three years of professional experience, ideally in system administration, network administration, or messaging environments.

At Course Completion

Upon successful completion of this course, students will be equipped to:

• Explain the various services offered by Office 365.
• Administer Office 365 utilizing the Microsoft 365 admin center, Office 365 services admin centers, and associated tools.
• Administer and resolve issues related to directory synchronization and directory objects.
• Administer and troubleshoot Exchange Online.
• Administer and troubleshoot Teams.
• Administer and troubleshoot SharePoint Online.
• Plan and deploy Microsoft 365 Apps for enterprise.
• Administer and troubleshoot compliance and security measures within Office 365.

About This Course

Over the course of five days, this programme equips you with the essential knowledge and skills required to plan and administer a Microsoft SharePoint 2016 environment. You will learn how to deploy, manage, and troubleshoot your SharePoint setup. Additionally, the course offers guidelines, industry best practices, and key considerations to help you optimise your SharePoint deployment.

This is the first of two courses in a sequence designed for IT professionals and aligns with the SharePoint 2016 IT Pro certification.

Audience Profile

This course is aimed at experienced IT professionals keen on learning how to install, configure, deploy, and manage SharePoint 2016 installations in either data centre or cloud environments.

Typical students possess over one year of hands-on experience* with planning and maintaining SharePoint, alongside two years of experience with core technologies that SharePoint relies on. These include Windows Server 2012 R2 or later, Internet Information Services (IIS), Microsoft SQL Server 2014 or later, Active Directory Domain Services (AD DS), and networking infrastructure services.

The minimally qualified candidate typically:

• Is an IT professional responsible for planning, implementing, and maintaining a multi-server deployment of SharePoint 2016.
• Has practical knowledge of, and preferably hands-on experience with, SharePoint Online.
• Is broadly familiar with SharePoint workloads.
• Has experience with business continuity management, including data backup, restoration, and high availability.
• Has experience with authentication and security technologies.
• Has experience with Windows PowerShell.

* The hands-on or job experience should stem from a solutions-based role where the candidate has worked on multiple solutions within the SharePoint space, encompassing document management, content management, and search.

At Course Completion

• Describe the key features of SharePoint 2016.
• Design an information architecture for a SharePoint 2016 deployment.
• Design a logical architecture for a SharePoint 2016 deployment.
• Design the physical architecture for a SharePoint 2016 deployment.
• Install and configure SharePoint 2016.
• Create and configure web applications and site collections.
• Plan and configure service applications for a SharePoint 2016 deployment.
• Manage users and permissions, and secure content in a SharePoint 2016 deployment.
• Configure authentication in a SharePoint 2016 deployment.
• Configure platform and farm-level security in a SharePoint 2016 deployment.
• Manage information taxonomy in SharePoint web applications and site collections.
• Configure and manage user profiles and audiences.
• Configure and manage the search experience in SharePoint 2016.
• Monitor, maintain, and troubleshoot a SharePoint 2016 deployment.

About This Course

This course equips experienced Exchange Server administrators with the expertise required to design and implement a robust Exchange Server messaging environment. It delves into the design and configuration of advanced deployment components, including site resiliency, advanced security measures, compliance, archiving, and discovery solutions. Additionally, it addresses coexistence with other Exchange organisations or Exchange Online, as well as migration strategies from earlier Exchange Server versions. The course offers guidelines, best practices, and key considerations to help optimise Exchange Server deployments.

Audience Profile

This course is tailored for IT professionals who are experienced messaging administrators, messaging architects, or consultants. It is designed for individuals in enterprise environments responsible for designing and deploying Exchange Server solutions, including those managing environments with previous versions of Exchange Server or Exchange Online. Participants are expected to have prior experience with Exchange Server 2019 or earlier versions of Exchange Server.

At Course Completion

Upon completing this course, students will be able to:

• Plan for Exchange Server deployments.
• Plan and deploy Exchange Server hardware, virtualization, mailbox databases, and public folders.
• Plan message transport in Exchange Server.
• Plan and deploy Client Access services in Exchange Server.
• Design and implement a highly available Exchange Server environment.
• Maintain Exchange Server using Managed Availability and Desired State Configuration (DSC).
• Plan for messaging security and design and implement Active Directory Rights Management Services (AD RMS) and Microsoft Azure RMS in Exchange Server.
• Design and implement message retention and archiving.
• Design and implement data loss prevention policies, In-Place Hold, and eDiscovery.
• Design and implement messaging coexistence among Exchange Server organisations.
• Plan and implement the upgrade from previous versions of Exchange Server to Exchange Server 2019.
• Plan a hybrid Exchange deployment.

About This Course

This five-day, hands-on training course is designed to teach you the breadth of Microsoft virtual desktop technology, and the course will compare and contrast the various technologies with use cases and best practices. This course builds your skills in Microsoft Application Virtualization (App-V) Service Pack 2 (SP2), Microsoft User Experience Virtualization (UE-V), and Virtual Desktop Infrastructure (VDI) as part of Windows Server 2012 R2. Throughout this course, you will learn how to manage, monitor, support, and troubleshoot various Windows-based desktop virtualization solutions.

Audience Profile

This course is intended for the IT administrators, and implementers, of large and midsized organizations who want to understand and get hands on experience with the latest Microsoft desktop and application virtualization technologies and how to plan, implement, and manage virtual infrastructure solutions based on these technologies.

At Course Completion

After completing this course, students will be able to:

• Describe desktop and application virtualization.
• Plan and implement user state virtualization.
• Plan and implement App-V.
• Plan and deploy App-V clients.
• Manage and administer application virtualization.
• Understand application sequencing.
• Configure client Hyper-V.
• Plan and deploy session-based desktops.
• Publish and configure RemoteApp programs.
• Plan pooled personal desktops.
• Plan and implement pooled and personal desktops.
• Implement Remote Access.
• Understand health monitoring of VDI infrastructure.

After completing this course in Kenya, students will be able to:

• Understand Operating System Configurations
• Install and Upgrade Client Systems
• Manage Applications
• Manage Files and Folders
• Manage Devices
• Understand Operating System Maintenance

This comprehensive five-day course provides an in-depth look at leveraging Configuration Manager and its associated site systems to effectively oversee network resources. Participants will gain practical skills in daily management activities, such as handling applications, assessing client health, conducting hardware and software inventories, deploying operating systems, and managing software updates via Configuration Manager.

Additionally, the curriculum covers optimizing System Center Endpoint Protection, enforcing compliance standards, and generating management queries and reports. When taken alongside Microsoft Official Course 20703-2A, this training equips certification candidates to prepare for Exam 70-703: Administering System Center Configuration Manager and Cloud Services Integration.

This five day instructor-led course provides students with the knowledge and skills to install and configure System Center 2012 Operations Manager. In addition this class will prepare the student for managing their 2012 Operations Manager infrastructure.

About This Course

This course examines the marketing application configuration required to drive business growth. It provides an in-depth look at lead management, marketing forms and pages, segmentation, and email marketing campaigns. All these components are integrated through interactive customer journey design, which includes the configuration of events and surveys.

Audience Profile

This course is intended for IT or marketing professionals seeking to understand how to leverage Dynamics 365 Marketing to enhance business operations.

At Course Completion

Upon completing this course, you will be able to:

• Configure advanced settings
• Manage marketing content, templates, and integrations
• Create and manage leads
• Design and create marketing forms and pages
• Create and manage segments
• Set up and launch customer journeys
• Create and manage events
• Distribute and analyze surveys

About This Course

Microsoft Dynamics 365 Customer Service empowers organisations with the tools necessary to drive customer success. By leveraging features like automatic case creation and queue management, you can reclaim valuable time and focus on high-impact interactions directly with your customers.

Guided by a team of globally recognised experts, this course walks you through the end-to-end process—from creating and managing cases to engaging with customers and achieving resolution. You will also learn how to analyse data to extract key insights, enabling you to resolve similar issues more efficiently or prevent them altogether in the future.

Audience Profile

This course is intended for Dynamics 365 Customer Engagement Functional Consultants who are responsible for discovery, requirement gathering, and collaboration with subject matter experts and stakeholders. These professionals translate business requirements into configurations and implement solutions using out-of-the-box capabilities, codeless extensibility, and application or service integrations.

At Course Completion

Upon finishing this course, you will be able to:

• Install and configure the Customer Service application
• Identify common customer service scenarios
• Execute a complete case resolution process
• Analyze customer service data for insights
• Automate the processing of case management records
• Create and utilise knowledge articles
• Create and manage entitlements and service level agreements (SLAs)
• Utilise Omnichannel capabilities
• Work with Connected Customer Service
• Apply Customer Service Scheduling
• Leverage Customer Service Insights

About This Course

Dynamics 365 Field Service empowers organisations to strengthen their market position by offering a suite of tools that help identify, schedule, and manage resources and workloads for mobile workers. This course provides participants with the competencies needed to identify and configure the essential components for delivering Field Service and mobile solutions. Key areas cover organisational considerations influencing configuration decisions and standard configuration elements. The course helps participants grasp the broader context and final objectives, focusing on implementations that support the design of efficient solutions aligned with customer and organisational goals.

Audience Profile

This course is tailored for IT professionals who have experience or an interest in delivering Field Service solutions for large-scale customers.

After completing this course, you will be able to:

• Identify the key components involved in Field Service Implementations.
• Define the products and services that will be delivered to customers.
• Determine which pricing options to use in specific scenarios.
• Determine which resources are required.

About This Course

Dynamics 365 Finance and Operations apps encompass, but are not limited to, Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Dynamics 365 Supply Chain Management, Manufacturing. Dynamics 365 Finance enables you to: Automate and modernize global financial operations. Monitor performance in real time, predict future outcomes, and make data-driven decisions to drive business growth. Drive strategic financial decisions with artificial intelligence (AI), unify and automate your financial processes, reduce operational expenses, and decrease global financial complexity and risk. Dynamics 365 Supply Chain Management helps you to: Transform your manufacturing and supply chain operations. Use predictive insights and intelligence from AI and the Internet of Things (IoT) across planning, production, inventory, warehouse, and transportation management. Maximize operational efficiency, product quality, and profitability. Innovate with intelligent manufacturing operations, modernize warehouse management, optimize production performance, maximize the life of your assets, and automate and streamline your supply chain. Note: For more information, please refer to https://docs.microsoft.com/learn/paths/get-started-finance-operations/ In this module, we will focus on the core features and functionality for Dynamics 365 Dynamics 365 Finance apps that are most used by end users and consultants.

Audience Profile

A Dynamics 365 for Finance and Operations Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

At Course Completion

After completing this course, students will be able to:

• How to navigate and efficiently use search, filtering and queries
• How to use operational workspaces
• Work with Business Document Management
• Work with record templates
• Integrate Power BI with Dynamics 365 Finance and Operations apps
• How to personalize workspaces
• Identify when to use Power Platform in Dynamics 365 Finance and Operations app.
• How to apply security roles to users
• Run and analyze security reports
• Create and use workflow for approval
• Work with Organization Hierarchy and its purposes.
• How to use personalization feature
• Use Data Management workspace
• Create and use and entity templates
• Copy configuration data between legal entities
• Import and Export data and manage data by using Office Integration
• Use Regression Suite Automation Tool (RSAT)
• Create User acceptance Tests (UAT) and test plans
• Create and work with Business Process Modeler (BPM)
• Understand how to use Issue search

About This Course

This programme explores the financial dimensions of Dynamics 365, guiding you through the configuration and utilisation of essential financial components such as accounts payable and receivable, collections, budgeting, fixed assets, and other advanced functionalities.

Audience Profile

This course is designed for Dynamics 365 for Finance and Operations Functional Consultants. These professionals are tasked with conducting discovery phases, gathering requirements, collaborating with subject matter experts and stakeholders, translating business needs into technical specifications, and configuring the solution. Functional Consultants leverage out-of-the-box capabilities, codeless extensibility, and application and service integrations to implement effective solutions.

At Course Completion

Upon finishing this course, students will be able to:

• Understand and execute financial duties within Dynamics 365 Finance

This 5-day instructor-led training (ILT) course is designed to meet the requirements of IT professionals involved in evaluating, planning, deploying, and operating Microsoft Office 365 services. It covers essential identities, dependencies, requirements, and supporting technologies. The curriculum emphasizes the skills needed to set up an Office 365 tenant, including federation with existing user identities, as well as the capabilities required to maintain an Office 365 tenant and its users.

This course targets IT professionals responsible for planning, configuring, and managing an Office 365 environment. Participants are expected to possess a broad understanding of various on-premises technologies, such as Domain Name System (DNS) and Active Directory Domain Services (AD DS). Additionally, they should have a general knowledge of Microsoft Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server.

Upon completion of this course, students will be able to:

• Plan an Office 365 deployment, configure the Office 365 tenant, and plan a pilot deployment.
• Manage Office 365 users, groups, and licenses, and configure delegated administration.
• Plan and configure client connectivity to Office 365.
• Plan and configure directory synchronization between Microsoft Azure AD and on-premises AD DS.
• Plan and implement the Office 365 ProPlus deployment.
• Plan and manage Microsoft Exchange Online recipients and permissions.
• Plan and configure Exchange Online services.
• Plan and configure Microsoft Teams
• Plan and configure Microsoft SharePoint Online.
• Plan and configure an Office 365 collaboration solution.
• Plan and configure the integration between Office 365 and Microsoft Azure Information Protection.
• Monitor and review Office 365 services, and troubleshoot Office 365 issues.
• Plan and implement identity federation between on-premises AD DS and Azure AD.

About This Course

This five-day instructor-led training (ILT) programme is designed to address the requirements of IT professionals involved in evaluating, planning, deploying, and managing Microsoft Office 365 services. The curriculum covers essential identities, dependencies, prerequisites, and supporting technologies. Key focus areas include establishing an Office 365 tenant with federation capabilities for existing user identities, as well as maintaining the tenant and supporting its users effectively.

Audience Profile

This course is tailored for IT professionals responsible for planning, configuring, and managing Office 365 environments. Attendees are expected to possess a comprehensive understanding of on-premises technologies, including Domain Name System (DNS) and Active Directory Domain Services (AD DS). Furthermore, they should have a solid grasp of Microsoft Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server.

At Course Completion

Upon completing this course, students will be able to:

• Plan an Office 365 deployment, configure the Office 365 tenant, and design a pilot deployment.
• Manage Office 365 users, groups, and licenses, and set up delegated administration.
• Plan and configure client connectivity to Office 365.
• Plan and configure directory synchronization between Microsoft Azure AD and on-premises AD DS.
• Plan and implement the Office 365 ProPlus deployment.
• Plan and manage Microsoft Exchange Online recipients and permissions.
• Plan and configure Exchange Online services.
• Plan and configure Microsoft Teams.
• Plan and configure Microsoft SharePoint Online.
• Plan and configure Office 365 collaboration solutions.
• Plan and configure integration between Office 365 and Microsoft Azure Information Protection.
• Monitor and review Office 365 services, and troubleshoot Office 365 issues.
• Plan and implement identity federation between on-premises AD DS and Azure AD.

Content stands as the most vital digital asset for any organization. This course equips you with the skills to plan, configure, and manage SharePoint Sites and OneDrive, enabling modern content services that revolutionize the content lifecycle. The curriculum explores the modern SharePoint site architecture, including SharePoint hub sites, and outlines best practices for adopting and deploying OneDrive across your organization. It also addresses sharing mechanisms, security protocols, and monitoring techniques for SharePoint and OneDrive in Microsoft 365. Furthermore, you will learn to manage user profiles and applications with appropriate permission settings. The course also covers the planning and configuration of Managed Metadata, Business Connectivity Services, and search functionalities to ensure content can be effectively discovered, utilized, and governed throughout the Microsoft 365 ecosystem.

Upon completion of this course, students will be able to:

• Set up SharePoint Sites.
• Administer site storage limits.
• Deploy the OneDrive sync client.
• Utilize Group Policy to manage OneDrive sync client configurations.
• Handle external sharing for data in Microsoft SharePoint and OneDrive.
• Configure user profile properties.
• Administer audiences.
• Use the App Catalog to oversee custom applications.
• Establish and manage term groups, term sets, and individual terms.
• Explain the distinctions between modern and classic search experiences.

About This Course

The business landscape is evolving, with users seeking seamless communication free from collaborative obstacles. Organizations are increasingly adopting cost-effective and flexible solutions by configuring hybrid environments and migrating content to the cloud. In this course, you will gain the skills to deploy and configure SharePoint Server 2019, ensuring it meets the demands of contemporary work styles. You will also learn to set up and manage various SharePoint service applications to prepare for hybrid deployments. Additionally, you will explore how to plan and execute SharePoint hybrid scenarios that deliver a smooth user experience. Finally, you will discover how to design the content migration process, identifying the necessary resources and tools for migrating data to SharePoint and OneDrive in Microsoft 365.

Audience Profile

This course is tailored for IT Professionals responsible for deploying and managing on-premises SharePoint environments, particularly those interested in implementing hybrid scenarios and migrating content to Microsoft 365.

At Course Completion

Upon completing this course, students will be able to:

• Explain the MinRole feature in SharePoint 2019.
• Outline the installation and configuration of SharePoint 2019.
• Explain how to implement high availability for SharePoint.
• Provision a BDC Service Application instance.
• Configure the Secure Store Service application.
• Explain how to configure My Sites in SharePoint 2019.
• Describe the various SharePoint Hybrid Scenarios available.
• Outline the requirements for SharePoint hybrid configuration.
• Plan for SharePoint Server hybrid deployments.
• Plan the content migration process.
• Identify available resources and tools to utilize during the migration.
• Access data for migration using the SharePoint Migration Assessment Tool (SMAT).
• Migrate content to the cloud using the SharePoint Migration Tool (SPMT).
• Migrate content to the cloud using Migration Manager.
• Migrate content to the cloud using Mover.
• Manage and monitor the migration process.

About This Course

This course delves into three core pillars of Microsoft 365 enterprise administration: Microsoft 365 tenant and service management, Office 365 management, and Microsoft 365 identity management. In the section on Microsoft 365 tenant and service management, you will explore all the essential components that require careful planning when architecting your Microsoft 365 tenant. Following this planning stage, you will acquire the skills to configure your Microsoft 365 tenant, covering aspects such as your organizational profile, subscription options for the tenant, component services, user accounts and licenses, and security groups. Finally, the course teaches you how to manage your tenant effectively, including setting up tenant roles and overseeing tenant health and service operations.

Audience Profile

This course is tailored for professionals aiming for the Microsoft 365 Enterprise Admin role who have already completed one of the Microsoft 365 role-based administrator certification pathways.

At Course Completion

By actively engaging in this course, you will gain knowledge of the following:

• Designing, configuring, and managing your Microsoft 365 tenant
• Office 365 product functionalities
• Configuring Office 365
• Managing Office 365 ProPlus deployments
• Planning and implementing identity synchronization
• Implementing application and external access

About This Course

This training focuses on three pivotal aspects of Microsoft 365 enterprise administration: managing the Microsoft 365 tenant and its services, handling Office 365 operations, and overseeing Microsoft 365 identity management. In the module dedicated to Microsoft 365 tenant and service management, participants will explore the essential components required when designing their Microsoft 365 tenant environment. Following this planning stage, the course guides learners through the configuration of their Microsoft 365 tenant, covering areas such as the organizational profile, subscription options, component services, user accounts, licenses, and security groups. Additionally, attendees will gain skills in tenant management, including setting up tenant roles and monitoring tenant health and services. With the tenant established, the focus shifts to the core elements of Office 365 management. This starts with a broad overview of Office 365 product capabilities, encompassing Exchange Online, SharePoint Online, Microsoft Teams, the Microsoft Power Platform, supplementary product resources, and device management. Participants will then move on to configuring Office 365, with a strong emphasis on setting up Office client connectivity. Subsequently, the course addresses the management of Microsoft 365 Apps for enterprise (previously known as Office 365 ProPlus) deployments, ranging from user-initiated client installations to centralized deployment strategies. The section concludes with instruction on configuring Office Telemetry and Microsoft Analytics. The final segment provides an intensive examination of Microsoft 365 identity synchronization, specifically highlighting Azure Active Directory Connect. Learners will acquire the knowledge to plan and deploy Azure AD Connect, manage synchronized identities, and establish password management protocols in Microsoft 365 using multi-factor authentication and self-service password recovery. This part of the course wraps up with a detailed review of application and external access implementation. Participants will learn how to add and manage applications within Azure Active Directory, including the configuration of multi-tenant applications. They will also explore the setup of Azure AD Application Proxy, detailing the installation and registration of connectors as well as publishing on-premises applications for remote access. Lastly, the course covers the design and management of external access solutions, including licensing strategies for Azure AD B2B collaboration, creating collaborative users, and troubleshooting B2B collaboration scenarios.

Audience Profile

This course is tailored for professionals aiming for the Microsoft 365 Enterprise Administrator role who have successfully completed one of the Microsoft 365 role-based administrator certification pathways.

At Course Completion

By actively participating in this course, you will learn about the following:

• Designing, configuring, and managing your Microsoft 365 tenant
• Office 365 product functionality
• Configuring Office 365
• Managing Office 365 ProPlus deployments
• Planning and implementing identity synchronization
• Implementing application and external access

Gain insights into Office 365 Management, covering essential components of Office 365, strategies for migrating an organisation to Office 365, configuration procedures for Office 365, and management of Office 365 ProPlus deployments.

Audience profile

This course is tailored for individuals aspiring to the Microsoft 365 Enterprise Administrator role who have successfully completed one of the Microsoft 365 role-based administrator certification paths.

Skills gained

• Overview of Office 365
• Migration of an organisation to Office 365
• Configuration of Office 365
• Management of Office 365 ProPlus deployments

About This Course

This course explores three core pillars of Microsoft 365 enterprise administration: Microsoft 365 security management, Microsoft 365 compliance management, and Microsoft 365 device management. In the realm of security management, you will analyze prevalent threat vectors and data breaches impacting modern organizations, learning how Microsoft 365’s security solutions mitigate these risks. You will be introduced to the Microsoft Secure Score and Azure Active Directory Identity Protection. Subsequently, you will master the management of Microsoft 365 security services, including Exchange Online Protection, Advanced Threat Protection, Safe Attachments, and Safe Links. Furthermore, you will familiarize yourself with reports that track security health before transitioning into threat intelligence, utilizing the Security Dashboard and Advanced Threat Analytics to anticipate potential breaches. With security components established, you will examine the key elements of Microsoft 365 compliance management. This includes an overview of data governance essentials such as data archiving, retention, Information Rights Management, Secure Multipurpose Internet Mail Extension (S/MIME), Office 365 message encryption, and data loss prevention (DLP). You will deepen your understanding of archiving and retention, focusing on in-place records management in SharePoint, Exchange archiving, and retention policies within the Security and Compliance Center. Building on this foundation, you will learn to implement these governance aspects, such as establishing ethical walls in Exchange Online, creating DLP policies from templates, designing custom DLP policies, protecting documents with DLP, and configuring policy tips. You will also focus on managing data governance in Microsoft 365, covering email retention, troubleshooting failed policies and tips, and addressing sensitive data issues. Additionally, you will learn to implement Azure Information Protection and Windows Information Protection. Finally, you will manage search and investigation processes, including content searches in the Security and Compliance Center, auditing log investigations, and advanced eDiscovery. The course concludes with a detailed look at Microsoft 365 device management. You will start by planning device management aspects, such as preparing Windows 10 devices for co-management. You will learn to transition from Configuration Manager to Intune and explore the Microsoft Store for Business and Mobile Application Management. Moving from planning to implementation, you will develop a Windows 10 deployment strategy, learning to implement Windows Autopilot, Windows Analytics, and Mobile Device Management (MDM). When studying MDM, you will cover deployment, device enrollment, and compliance management.

Audience Profile

This course is designed for individuals aspiring to the Microsoft 365 Enterprise Admin role who have completed one of the Microsoft 365 role-based administrator certification paths.

At Course Completion

By actively participating in this course, you will learn about the following:

• Microsoft 365 Security Metrics
• Microsoft 365 Security Services
• Microsoft 365 Threat Intelligence
• Data Governance in Microsoft 365
• Archiving and Retention in Office 365
• Data Governance in Microsoft 365 Intelligence
• Search and Investigations
• Device Management
• Windows 10 Deployment Strategies
• Mobile Device Management

This course is tailored for professionals aspiring to the Microsoft 365 Administrator role who have completed at least one of the Microsoft 365 role-based administrator certification paths.

About This Course

This three-day Instructor-Led Training (ILT) program is designed for information technology (IT) professionals involved in the administration, configuration, troubleshooting, and operation of Office 365 services. The course covers essential topics such as identities, dependencies, prerequisites, and supporting technologies. It emphasizes the skills needed to manage and troubleshoot the Office 365 tenant and critical services, including Exchange Online, SharePoint Online, and Teams. Additionally, the curriculum addresses the security and compliance capabilities of Office 365.

Audience Profile

This course is intended for IT professionals and system administrators seeking to gain expertise in the administration and troubleshooting of Office 365. Participants should possess a minimum of three years of professional experience, preferably in system administration, network administration, and messaging environments.

At Course Completion

Upon completing this course, students will be equipped to:

• Explain the various Office 365 services.
• Administer Office 365 using the Microsoft 365 admin center and other Office 365 service admin portals, including an
• Manage and troubleshoot directory synchronization and directory objects.
• Administer and troubleshoot Exchange Online.
• Administer and troubleshoot Teams.
• Administer and troubleshoot SharePoint Online.
• Plan and deploy Microsoft 365 Apps for enterprise.
• Administer and troubleshoot security and compliance in Office 365.

About This Course

This course provides an in-depth look at the critical components of Microsoft 365 messaging administration, covering message transport, mail flow, security protocols, hygiene standards, compliance measures, infrastructure management, and hybrid messaging solutions. It is tailored for IT Professionals responsible for deploying and managing the messaging infrastructure within Microsoft 365 for their organizations.

Audience Profile

Messaging Administrators are tasked with deploying, configuring, managing, and troubleshooting recipients, permissions, mail protection, mail flow, and public folders across both on-premises and cloud enterprise environments. Their duties encompass managing message hygiene, infrastructure, and hybrid configurations, as well as overseeing migration efforts. To establish a secure hybrid topology that aligns with the needs of a modern organization, Messaging Administrators must work closely with Security Administrators and Microsoft 365 Enterprise Administrators. A functional understanding of authentication types, licensing structures, and integration with Microsoft 365 applications is essential for success in this role.

At Course Completion

Upon finishing this course, students will be equipped to:

• Configure and manage the transport pipeline
• Manage and troubleshoot mail flow and transport issues
• Manage message hygiene and compliance
• Manage authentication for messaging
• Configure organizational settings and sharing
• Manage mobile devices
• Manage role-based permissions
• Create and manage recipient objects and resources
• Plan, implement, and troubleshoot public folders
• Plan a hybrid environment
• Perform mailbox migrations
• Deploy and troubleshoot a hybrid environment

This five-day, instructor-led programme equips learners with the essential knowledge and skills required to maintain a Microsoft SQL Server 2014 database. The curriculum is designed to teach participants how to effectively utilize the features and tools of SQL Server 2014 for database maintenance purposes.

Note: This course caters to customers seeking to learn about SQL Server 2012 or SQL Server 2014. While it covers the new features introduced in SQL Server 2014, it also addresses key capabilities across the entire SQL Server data platform.

About This Course

This course explores five key components of the Microsoft 365 platform: implementing Microsoft Identity, leveraging Microsoft Graph, extending and customizing SharePoint, extending Teams, and extending Office. Participants will acquire the skills to implement Microsoft Identity and effectively utilize Microsoft Graph. The curriculum also covers user interface elements such as Adaptive Cards and UI Fabric, integration points including Microsoft Teams, Office Add-ins, the SharePoint Framework, and actionable messages, alongside strategies for identifying appropriate workload platform targets. Regarding Microsoft Identity, learners will master application registration, authentication implementation, permission configuration for API consumption, and service creation for Microsoft Graph access. In the context of Microsoft Graph, students will learn to retrieve user data, utilize query parameters, manage group lifecycles, access files, and optimize network traffic. For SharePoint customization, the course addresses SharePoint Framework web parts and extensions, along with packaging and deploying SPFx solutions. The extension of Teams involves understanding application components, webhooks, tabs, and conversational bots. Finally, for Office extension, participants will work with Office Add-ins, task pane add-ins, JavaScript APIs, Office UI Fabric, and actionable messages using adaptive cards.

Audience Profile

This course is designed for individuals interested in the Microsoft 365 development platform or those preparing for the Microsoft 365 Developer Associate certification exam. Ideally, students should possess 1-2 years of development experience. Prerequisites include coding proficiency and a foundational understanding of REST APIs, JSON, OAuth2, OData, OpenID Connect, Microsoft identities (such as Azure AD and Microsoft accounts), Azure AD B2C, and concepts related to permissions and consent.

At Course Completion

Through active participation in this course, you will gain insights into the following areas:

• Implementing Microsoft Identity
• Working with Microsoft Graph
• Determining workload platform targets
• Integration Points, including Microsoft Teams, Office Add-ins, and the SharePoint Framework

About This Course

In this course, you will acquire the skills necessary to manage Microsoft Teams within your organization. The curriculum encompasses an overview of Microsoft Teams, the implementation of governance, security, and compliance protocols, environmental preparation for deployment, the deployment process itself, and the management of collaboration and communication functionalities. You will explore the architecture of Teams, with a specific focus on its integration with various workloads and services within the Microsoft 365 ecosystem. Key topics include security and compliance features such as conditional access, multi-factor authentication (MFA), threat alerts, Data Loss Prevention (DLP) policies, eDiscovery, and information barrier policies. Furthermore, you will learn how to prepare the organizational environment for deployment, covering the transition from Skype for Business to Microsoft Teams, network configuration, and the management of Teams endpoints. The course also details the creation and management of teams, membership handling for both internal and external users, and the application of various settings and policies to optimize collaboration and communication experiences.

Audience Profile

This course is tailored for individuals aiming for the Microsoft 365 Teams Administrator role and those intending to pass the Microsoft Teams Administrator Associate certification exam. The Microsoft Teams Administrator is responsible for configuring, deploying, and managing Office 365 workloads to facilitate efficient and effective collaboration and communication in enterprise settings. While this role involves collaborating with Telephony engineers to integrate advanced voice features into Microsoft Teams, it does not involve configuring direct routing, call routing, or telephony integration.

At Course Completion

By actively participating in this course, you will gain knowledge regarding the following areas:

• Understanding Microsoft Teams and how its components interact
• Implementing Governance, Security, and Compliance for Microsoft Teams
• Preparing an organization's environment for a Microsoft Teams deployment
• Deploying and managing teams
• Methods for managing collaboration within Microsoft Teams
• Techniques for managing and troubleshooting communication in Microsoft Teams

About This Course

This course delivers essential knowledge regarding the considerations and advantages of adopting cloud services and the Software as a Service (SaaS) cloud model, with a specific emphasis on Microsoft 365 cloud offerings. You will start by gaining an understanding of cloud fundamentals, including a broad overview of cloud computing and Microsoft cloud services in particular. You will be introduced to Microsoft Azure and explore the distinctions between Microsoft 365 and Office 365. The course then delves deeply into Microsoft 365, comparing Microsoft on-premises services with Microsoft 365 cloud services, reviewing enterprise mobility within Microsoft 365, and analysing how these services facilitate collaboration. Subsequently, the course examines how security, compliance, privacy, and trust are managed within Microsoft 365, concluding with a review of subscriptions, licenses, billing, and support options for Microsoft 365.

Audience Profile

This course is tailored for Business Decision Makers and IT Professionals who aim to deploy cloud services within their organisations or seek foundational knowledge on cloud basics. This includes understanding the considerations and benefits of adopting cloud services generally, and the Software as a Service (SaaS) cloud model specifically, with a primary focus on Microsoft 365 cloud service offerings.

At Course Completion

Upon completing this course, students will be able to:

• Differentiate between various cloud service models.
• Identify the key differences between Microsoft 365 subscriptions.
• Plan for migration to Microsoft 365 services.
• Identify key differences between Microsoft on-premises services and Microsoft 365 cloud services.
• Identify how Microsoft 365 services support teamwork.
• Describe identities, including cloud, on-premises, and hybrid identity.
• Describe cloud device management and protection, including the use of Intune.
• Describe data protection, including the use of Azure Information Protection.
• Describe compliance in general and the compliance features in Microsoft 365.
• Describe Microsoft 365 subscriptions, licenses, billing, and support.

The Microsoft Power Platform empowers organizations to optimize operations by simplifying, automating, and transforming business tasks and processes. Through this course, students will acquire the skills to build Power Apps, automate flows, and extend the platform to fulfill business requirements and address complex business challenges.

Spanning five days, this instructor-led programme is tailored for IT professionals who possess prior experience with Windows Server. It targets those tasked with managing identity, networking, storage, and compute resources using Windows Server 2019, aiming to provide a comprehensive understanding of the scenarios, requirements, and options relevant to this platform. The course equips IT staff with the fundamental administration skills necessary to deploy and support Windows Server 2019 across a wide range of organizational environments.

This course provides foundational instruction in Microsoft's variant of the standard SQL language: Transact-SQL. Key topics cover querying and modifying data within relational databases hosted on Microsoft SQL Server-based systems, including Microsoft SQL Server, Azure SQL Database, and Azure Synapse Analytics.